The rotating brushes on my floor setting keep stopping on carpet - even though nothing is clogging it. I have to turn my vacuum off and then back on to get it to start spinning again.

See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Hi Trudy, it's Jack at Dyson.

I'm sorry to hear your DC07i's brush bar isn't rotating. If the belt looks intact, there may be an issue with the clutch mechanism - but it's worth checking that you have the brush control on the cleaner head set to 'Carpets' and not 'Hard floors'. The brush bar will not rotate when set to the Hard floors position.

Please also note that the brush bar will never rotate when the vacuum is stood in the upright position, so make sure you recline the machine into the normal vacuuming position before you test it.

If you're still having difficulty at this point, it would be worth contacting us directly so we can provide further assistance. You can reach us by calling 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

There may be a clog where the air flows from the brush roll into the vacuum

Set the brush control, as needed. The brush control turns the brushbar on the underside of the vacuum on and off. The button is located beside the power button, on the top-front of the vacuum cleaner. Turn on the brush control for cleaning carpet. Turn off the brush control for bare floors or delicate rugs..

Hello :
Try this please :
Switch the carpet/bare floor dial back & forth 5 times, ending on carpet. Tilt the handle back as if to vacuum upright & lay the vacuum on its side so it is resting on the side opposite the carpet/bare floor dial. Turn the vacuum on.
Or Maybe the belt is broke. You will have to replace the belt before the roller can spin. You must have run over something in the carpeting like string or whatever to have it break. Happens all the time. Get several replacement belts to keep as spares while you're at it as nothing is worse then having to vacuum and no spare belts.
........................
Try this also please :
Things You'll Need: Phillips head #2 screwdriver Replacement belt for your vacuum model Spray lubricant, such as silicone spray or teflon lube.
1: Unplug the vacuum. Never work on an electrical appliance when it is plugged into an electrical outlet.
2: Turn the vacuum over and locate the plastic or metal plate that covers the rotating brush. Remove this plate.
Note: This plate is typically attached by a small number of Phillips head screws or by levers that turn and lock the plate in place. In either case, removing this plate is a simple task.
3:Identify the vacuum's rotating brush. This brush should have a black rubber belt wrapped around it, and stretched around the metal shaft of an electrical motor mounted somewhere toward the back of the vacuum.
4:Verify that the brush will rotate freely. Examine both ends of the brush to ensure that no threads, string, yarn, etc. have become wrapped around the ends and thus inhibited a free rotation.If there is foreign debris, remove the brush by sliding it up, away from the bottom of the vacuum. Remove the debris
5:Lubricate both ends of the rotating brush with the spray lubricant. Replace the brush into the grooves which hold it in place Replace the existing belt on the brush assembly, or replace a broken belt with a new vacuum belt.
6:Verify that the brushes now turn freely when back in place and that the motor shaft turns as the brush rotor turns.
PLEASE DON'T FORGET TO RATE !

I took the plate off and cleaned up the vacuum brush bar. Since the belt was not broke I knew that was not the problem. I know when the setting is bare floor, the brush bar will not rotate. That was not the problem. I just keep turning the knob from bare floor to carpet, several times. The setting must have been "off" just a bit because after several times turning it, it must have reset in the proper setting. The brush bar did start rotating just like normal.

there is a belt in the nozzle that is driven by a small motor in turn will drive the roller when set to carpet. did you completely dis-assemble the nozzle? ie, to remove the roller and clean the endcaps? this would also show the belt. The gear on the motor wears very easily and could also be worn. I would change the nozzle or get a new Flair. new nozzles cost about $25-$30.

I’m happy to assist further over the phone at https://www.6ya.com/expert/robert_b96ba3f038cf317c

Make sure the vacuum is on the carpet setting..the brush won't turn on the hard floor setting..

I can not pinpoint what exactly solved the issue. I opened the bottom conver, cleaned any presence of hair, cleaned all hoses (yes hose was completely clogged), made sure that the brush bar was engaged by switching the selector back and forth few times from Carpet to Bare floor. (On bare floor setting, brush bar won't rotate).

Now I am happy that the vacuum is completely cleaned and back in operation!

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.