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Why won't my schlage deadbolt key go to the neutral spot in the lock position to remove the key?

Newly installed schlage deadbolt lock, F60V. Having a problem with lock cylinder. Can only turn the inside lock mechanism with the key in the outside keyhole. The key will turn the deadbolt out, but when you turn the key to remove it, it unlocks it; there is no in between. Had it "re-keyed" when purchased.

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1 Answer

jfhinton45

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  • Master
  • 3,506 Answers

You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.

Posted on Sep 19, 2014

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5 Related Answers

Anonymous

  • 123 Answers

SOURCE: i have deadbolt segal lock that was working for 2

Sounds like the tumbling mechanism for the handle may be off......check to make sure that the screws are tight that lock the front and back of the deadbolt together. Make sure that the door is fully closed and check to see where the deadbolt is hitting the striker. It mat be as simple as the door and frame have expanded a bit and the door is not fully seated when you close the door from the inside. See if these help if not please contact me as I wish to find a solution to your problem.

Thx
Deathstalker

Posted on Aug 21, 2009

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ken skalski

  • 152 Answers

SOURCE: The key still goes easily into the doorknob

can be easy as wd-40 squirt of oil. try that first... then on to more drastic measures

Posted on Dec 13, 2009

Coaltowner

  • 963 Answers

SOURCE: Schlage Combination deadbolt purchased at Home

Okay, so what's the problem that you're having with the lock. Please try to furnish the model number/ brand of the lockset.

Posted on May 13, 2011

Coaltowner

  • 963 Answers

SOURCE: I have a Schlage that

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Posted on Jul 26, 2011

Coaltowner

  • 963 Answers

SOURCE: Just purchased a Schlage single cylinder deadbolt with thumblock on interior. Had re-keyed and tested in store. It worked. Got it home and installed in door and now can only lock when key is insert

This is the document with the instructions that you need to follow to correct your problem:

http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Posted on Jul 25, 2012

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1 Answer

Keyless schlage lock opens when schlage button is pushed


  1. Remove the two screws on the back plate.
  2. Disconnect the battery
  3. Remove the two screws on the inside of the lock so that you can remove the entire lock.
  4. Once you have removed the lock from the door take the backplate in hand
  5. Right above the orange plastic piece there is a small black egg shaped cam.
  6. Turn the black egg shaped cam to the side and then turn it back down so that the arrow is pointing down.
  7. If you do this right the deadbolt will stay in the unlocked position. The deadbolt will not retract when you turn the cam because it should be completely disconnected
  8. Once you do this correctly you will reinstall the lock in the unlocked position.
This also will fix the light not coming on when you press the Schlage button.

Dec 15, 2017 | Schlage Locks & Locksmithing

1 Answer

I just installed a Schlage deadbolt. If I lock it from the outside (using the key) it locks fine, but I can't remove the key without unlocking it. Now What?


Hi Winston:
Is it possible to try this:
- pull the lock from the door while leaving the deadbolt in place
- turn the mechanism 180 degrees.
- re-install and give it a try.
Let me know how you progress.

Jun 21, 2015 | Schlage Locks & Locksmithing

1 Answer

How do i remove the plugs covering the screws on the schlage deadbolt?


Schlage FAQs Schlage
The double cylinder deadbolts are keyed on both sides. On the interior side of the home there are drive pins (sometimes called screw covers) covering up the screws. Recommended method: Indent the center of each drive pin with a nail punch. Then use a carbon tip drill bit (about the size of a pencil lead) and ONLY go down 1/8". The drive pin will disintegrate. The drive pins will need to be replaced as they are no longer usable.

Sep 16, 2014 | Schlage Deadbolt. Double Cylinder Deadbolt...

1 Answer

How do I fix a Schlage deadbolt. B60 series will not unlock from the inside unless the key is inserted from the outside


With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

May 02, 2014 | Schlage B60 Series Double SecureKey 5-pin...

1 Answer

I have a two month old Schlage door lock recently I went to get a new copy of Schlage keys. I tried it one time it work and a week pass suddenly my new keys doesn't work and even the original key, it...


Hello My name is Lori and I work at Schlage Customer Service. If this is not a Schlage Key it may be possible that they did not cut the key to the correct code. Look on your key for the 5-digit key code and make sure the keys align up exactly - the keys also should be the same width. Also when you install this B362 you should install it with the katch extended and the keys out of the cylinder. Try some of these tips and if you still need help - please feel free to call us at Schlage Customer Service: 1-888-805-9837 Good Luck!

May 13, 2011 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

2 Answers

Schlage deadbolt will not unlock even with the use of a key?


it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

Jun 21, 2010 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

1 Answer

I have a schlage deadbolt without the original key. is there any way to rekey without having to take cover plate off top of cylinder?


yes call lock smith for about thirty dollars they can make you a key right on the spot without removing lock.

Jan 05, 2010 | Electrical Supplies

1 Answer

Deadbolt stuck on lock position


hello there:
you will need to dissasemble the deadbolt there is a plastic piece that wears out over time and once this wears out it wont work right probably best just to replace the deadbolt (sorry)

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1 Answer

New schlage deadbolt stuck in locked position


Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

Jun 24, 2009 | Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA...

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