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Anonymous Posted on Sep 10, 2014

How do I clean rollers on my dell printer

Paper won't feed when trying to print

1 Answer

  • Official Brand Answer 560 Answers
  • Posted on Sep 11, 2014
DellCares
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Anonymous,
How to Clean Your Printer's Rollers

  1. Turn Off Your Printer - Use the power button to turn off your printer. After it has successfully powered off, unplug it. You don't want any power coming into the machine while you are cleaning it.
  2. Let it Cool Down - Even if you haven't printed anything recently, you should still let your printer cool down for a few minutes. While it's on standby, it can build up a decent amount of heat. The last thing you need is to burn yourself while trying to clean its rollers.
  3. Remove the Paper Tray - In most cases, you will need to remove the paper tray in order to gain access to the printer rollers. This is usually as simple as pulling it right out. You will have to remove any paper that is in it first. If you're unsure about how to remove the tray, refer to your owner's manual. Don't force the tray out of your machine. You could inadvertently damage it by doing so.
  4. Remove the Ink Cartridges - This step isn't always necessary. If the ink cartridges stand between you and the rollers though, you will have to remove them. Simply remove them as if you are going to exchange them for new ones.
  5. Have Your Supplies Ready - You probably already have what you need to clean the printer rollers. A lint-free cloth is a must, and water will generally suffice. If you'd prefer, you may also use isopropyl alcohol. However, you should wipe the components down with water after cleaning them with the alcohol. If you don't, an oily reside could be left behind, and it could have a very negative impact on print quality.
  6. Clean the Rollers - Now it's time to get down to business. Lightly dampen your lint-free cloth with water or alcohol. Squeeze it out to ensure that it's not too wet. Hold the cloth in one hand and press it lightly against the first roller. With your other hand, gently rotate the roller until you have cleaned it all the way around. Be extremely careful. Do not use too much pressure. You might have to run it through a few times to remove all of the residue.
  7. Repeat for Each Roller - Simply repeat the same process for each printer roller.
  8. Get Ready to Print - Once you're satisfied that the rollers are clean and dry, replace the ink cartridges. Replace the paper tray and load it with paper. Plug the machine back in and power it up again.
Thank You,
Dell-Jesse L
Dell Social Media and Communities
#iwork4dell

5 Related Answers

DENNIS MITCHELL

  • 1003 Answers
  • Posted on Jan 07, 2008

SOURCE: Dell 924 paper feed

you need to clean paper feed rollers with isopropanol alcohol on a microfiber towel or get a sheet of cardstock to print on as it prints it will force out any foriegn material

To correct paper feed function make sure feed sensor lever isnt broken

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Anonymous

  • 69 Answers
  • Posted on Nov 07, 2008

SOURCE: printer won't feed the paper through.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Lets try few troubleshooting for paper Jam issue.

locate and slowly pull out the stuck paper, perform the following steps:
1. Turn off the printer.
2. Open the printer cover.
3. Locate the stuck paper.
4. Remove the paper.
5. Close the printer cover.
6. Power the printer back on.

Locate and Remove Any Obstructions Inside the Printer and Input Tray
1. Open the front cover and make sure the kickstand (if there is one) is engaged.
2. Locate and remove any obstructions within the printer, such as paper pieces, staples, tape, or other objects.
3. Close the cover.
4. Remove all paper from the input tray.
5. Inspect the input tray for any obstructions.
6. Remove any visible obstructions.
7. Reinsert the paper.

Adjust the Printer Paper Guides

Extend the front paper support on the printer.

Try a Different Piece of Paper in the Printer
1. Take the top 10 sheets off of the **** of paper.
2. Verify that the remaining sheets of the **** are not wrinkled or dirty.
3. Replace the remaining part of the **** back in the printer.

Reseat the Dell Printer Power Adapter.
If your printer has a momentary loss of communication with your computer, it may be necessary to reset the printer to re-establish communication. You can reset a printer by unplugging the printer power cord from the electrical outlet and from the back of the printer for 10 seconds then reattaching the cord at both ends.

Try a Different Type of Print Media
Many image quality and paper feed issues are caused by the type of print media being used.
Try a different type of print media that is specifically made for this printer.
When there is no different print media available, take out the top half of the stack and flip it over.

Try holding the printer upside down and shake it moderately
Make sure you remove all the cables from printer before performing it

Check with manufacturer if printer is still covered under warranty...
If yes then get it replaced.....or else get a new printer

Anonymous

  • 8637 Answers
  • Posted on Jan 30, 2009

SOURCE: Dell Photo 926 printer no longer feeds paper correctly

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Anonymous

  • 10 Answers
  • Posted on Mar 14, 2009

SOURCE: Paper feeds to the right and Jams

Sounds to me like there is something in the paper chanel, a staple, paper clip or something small enough to get in there. Have you tried turning the printer upside down and lightly tapping the side to see if anything falls out?

Anonymous

  • 2 Answers
  • Posted on May 05, 2009

SOURCE: printer 948 false paper jam

Tonight, I fixed my neighbor's Dell 948 printer with false paper jam.

After you lift open the top, look below the shiny bar that the Print Head slides left/right on. You'll see a row of 8 tiny rollers. In between the middle two rollers (rollers #4 and #5 from the left), look for a small plastic tab sticking up between them. Touch this tab with the tip of a ball-point pen to see if it pushes down. If it does, then push the "checkmark" button on the control panel.

That's what I did to fix my neighbor's printer.

Sincerely,
John

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