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The problem you are describing happens quite often and there are several solutions.
1. The manufacturer sometimes supplies a manual crank that fits in the end of the motor to manually turn the motor and lower the bed. This crank is usually lost or misplaced (look for it on the bed frame). With the weight of the mattress and person off of the head you may be able to use a pair of pliers or other tool to carefully turn the motor shaft.
2. There is a bolt and nut at the end of the head motor shaft or a hitch pin and bolt. Remove this bolt at the end of the motor shaft where it attaches to the head frame and the head frame will drop to level.
3. Fixing the hand control usually involves taking the two halves apart and bypassing the push-button switch by shorting across the head down switch. This is the best way to diagnose a bad hand control. This is the most difficult solution for the average end user. You ultimately will purchase a new hand control anyway so this may be a viable solution. The hand control gets the most use and abuse and is usually the faulty part.
You may have a bad relay on the junction box control board where all the motors and hand control are plugged in. If the motor runs in one direction, the motor is OK. If you have the micro-switch style 6 button switch hand control you may be able to clean the switches by spraying contact cleaner is the switches and pushing them several times. Check the hand control plug for bent or bad pins at the control board junction box. The hand control pendant runs about $100 and the junction box controller is about $400. Hope this helps.
you have to have the power rating rated in amps of the bed...if the rating of your bed and the system are same or even less than that..(i.e. the rating of television is less than that of computer monitor,so u can connect tv for long time than monitor when power goes off ) then u can surely use it.....but it ll provide the supply only till the back up is stored in the battery,when the power goes off