Access the Gmail ID page and click on "I can't access
Choose the appropriate selection from the page that loads.
Options include, "I have forgotten my password"
and "I have forgotten my user name."
If you select "I forgot user name," then click on
"retrieve user name page," which you will see further down on the
Enter the alternate e-mail with which you registered the
The user name will be sent to that email.
Select "I have forgotten my password" If you know
your user name then choose and click on "retrieve password" page.
Enter your user name on the page that comes up and then
answer the confidential question that is asked.
Send password reset instructions to an alternate email and
access your old Gmail email account.