Belkin N1 Router connection drops when phone rings
If I am connected wirelessly via my Belkin N1 Router to my ISP - COMCAST - and my telephone rings (verizon), the wireless internet connection drops. I've called Comcast and they say that the prblem lies with the Belkin Router and they can't help me. This is extremely frustrating and unproductive. Does anyone else have this problem ?
Re: Belkin N1 Router connection drops when phone rings
You may have a phone line connected from the modem to a wall outlet. Count the number of cables coming out of your modem - you should have only three: the power cable (connects to the wall), Cat 5 (also connects to the wall), and ethernet (running from the modem to the router).
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This is a known problem with the Belkin N1 Vision Modem Router. The router keeps time by connecting to a Simple Network Time Protocol (SNTP) server every 2 hours. The solution is to go to www.belkin.com and download and install the pre-release firmware which is supposed to fix "A problem where the router could drop some connections on 2-hour intervals" among other things.
It might be because of other electronic devices that works nearby in similar frequency...devices lik microwave oven, inverters, modems provided by the ISP which comes along with a battery backup, especially RCA modem which doesnt allows other wireless devices to work nearby it... try to relocate the router to a well ventilated area, and make sure you have kept the router atleast 5 feet away from other electronic devices...it could help....
I had this with Bt Internet and this exact same router, you have to phone Belkin up and they give you a complete set of new settings that you manually have to put in during setup. If i remember rightly its a free phone number and the operator who answered spoke semi-english so not all bad, hope this helps.
The connectivity issue with your Belkin router could be due to a couple of different items. Your ISP might even be able to shed a little light on the subject.
I would also go to Belkin's website, and go to the support area by clicking on Support Center in the left pane of the sight. You can then search for your product number. With the results that you receive, you will be able to see what version of firmware they have, which is like doing a software upgrade on your computer. There should also be a step by step process on the website for you to install the firmware. I would do it from a desktop that is connected physically to the router.
Please let me know if you would like further assistance with this matter. Thank you.
Your ISP should provide you with an external modem that would be connected to your phone line, then you would connect the modem to one of the wired connections on the back of the router, or directly to the back of your computer.
However, if you insist on an internal modem, I would suggest either a U.S. Robotics or Encore brand.
I had the same problem. My Belkin N1 Router was constantly dropping the WiFi connection (every few minutes). I tried several solutions I found on different forums:
Change the channel selection from Auto to a specific channel -- I tried all 13 channels, but no improvement.
Update the firmware to the latest (Beta) version -- still no improvement.
Finally I enabled "Protected Mode" and the connection seems fine now. Hope this helps, and good luck!