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oh! your problem is voice of volume. my dear user make sure your volume button and increase your volume voice.this type problem is creates when we are listen a song at low volume voice and forget to increase volume.
When you are talking to someone, you can increase or decrease the incoming voice through Volume key. Press the volume Up to increase volume.
Remember volume will increase or decrease only if you ore on a call.
Do you have a button on the side off the phone for controlling the volume, or on some phone you can use the button for UP to control the Volume of your phone. While on call press on that button to increase the audio volume.
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