Frozen screen,has sound,remote does not work,turns off and on

Hi, try updating the firmware in safe mode.

1. Remove the battery, press and hold the 'Off' button, and re-insert the battery. The screen will say 'safe mode'.
2. Connect to the software and click 'Downloads' at the top of the screen.
3. Click 'Firmware'.
4. Update the remote

You need to move further south if it is frozen. It's cold up north :-)

If you've pulled the power from this tv (power cycled it) and it still has this problem ... frozen with no picture and no sound. How a screen can be frozen with no picture, I'm not sure. But it sounds like you are going to be on your way to the repair shop. Or to buy a new tv.

If I couldn't see and couldn't hear, how would I know you were even here?

The 42PC1DV has a freeze screen function. Looks like you may have accidently switched it on .....check your tv manual on how to switch it off.

For your remote problem, mine has stopped working a couple of times and here is what Sharp had me do: Take the batteries out of the compartment. Next press and hold down the power button on the remote for a count of 30 seconds. Return batteries and the RC should be reset. As for the other problem, I had a similar thing happen tonight, hence I am on this site looking for help. My remote quite working, so I did the above, to no avail. I noticed the channel number box was frozen on the screen. I could not turn the TV off manually and had to unplug from AC. I plugged it back in and got sound but no picture, just that bluish dark screen. TV would not turn off. Then I got nothing, no sound, no pic. I left the TV unplugged for several minutes, 5 or so, plugged it in and it did work and is working now, RC too. You might try unplugging it for an extended time.

Hi,

I'll think that your TV has the child-lock (parental control) switch on.
You can change that in the menu.
I'll hope this works out for you.

Kind regards,
Gerard

any storms around? sounds like a power spike tanked it

Hi

Thankyou for the offer, but I finally fixed it.

I searched high and low on the Internet and finally found a document that led me to believe it was WIFI problem. I reset (switched off and on) the WIFI receiver, and removed/replaced the battery in the remote control and hey presto. it worked and is still working.

Daryl

Solution that worked for me:

Beware: Although the process should be safe, it technically voids your warranty.

Enter the service menu:
1 - turn of tv with remote
2 - press and release in the following order on the remote: Info, Menu, Mute. Make sure remote is pointing at the tv
3 - turn on the tv from the remote
4 - you will see the service menu. using the down arrow on the remote select the Reset option. Using the right arrow button at this point will do a hard reset.
5 - Wait a few seconds, turn TV on
6 - you will have to rescan analogue and digital channel but it should be working now.

Solution that worked for me:

Beware: Although the process should be safe, it technically voids your warranty.

Enter the service menu:
1 - turn of tv with remote
2 - press and release in the following order on the remote: Info, Menu, Mute. Make sure remote is pointing at the tv
3 - turn on the tv from the remote
4 - you will see the service menu. using the down arrow on the remote select the Reset option. Using the right arrow button at this point will do a hard reset.
5 - Wait a few seconds, turn TV on
6 - you will have to rescan analogue and digital channel but it should be working now.

same here, anyone know how I can fix it?