Our office fax machine wont receive one letter sized page without overlapping and printing two pages. My boss says they have been unable to fix it therefore they use legal pages though in our business contracts are all letter sized.
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Sounds like you have the paper size in the tray set incorrectly. For example, it may be set to legal, but you have letter size in the tray. This would cause that message to display. Check your setup options for the paper setting.
This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
Faxes printing too small
Faxes printing on more than one page
A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu.
The two main purposes of the Auto Reduction feature
Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.
HELLO! THE PROBLEM IS NOY ON YOUR END, THE MACHINE AT THE OTHER END HAS TO BE SET UO FOR LEGAL PAGES.SOME PEOPLE HAVE TRAY FOR LEGAL AND ONE FOR LETTER, THEN THE MACHINE WILL CHOOSE IT AUTOMATICLY. GOOD LUCK BROTHER TECH
the paper size you are using is incorrect.
1- when you take out the tray is the the paper snug in the tray? is the paper adjuster set to LETTER, is there a switch for custom and letter? is it set to letter?is it set to letter in the menu?
Try changing the range of print in your printers options dialoge box to 1 page at a time only. Typically, by default, printers are set to print ALL pages. Give this a try and see what happens. If it works then the page you are trying to print has spilled over the format limits set on one page by your program. To prove this out try lower the size of the FONT on the page you are trying to print and then see if it still prints more than one page. These steps should help you trouble shoot thsi kind of problem