How do I download a manual for sonicview 360 premier ?

039.

0018,0019,0014,0011.
Try these codes. If you wish to get more details; check the sites linked here. It has set-up code list & set-up procedure to many popular brand remote controls. Common codes to check devices with different brand TVs are given, in the order of the device's brand name list in alphabetical order. Pull up older posts. Surf the site with patience.
http://remotesearch.blogspot.com/
http://electrohelponline.blogspot.com/

Mode button is to select the inputs.
Gopakumar Gopalan Google

Check how many product keys are provided with the Norton 360 premier edition product. If you purchased through authorised dealer, coordinate with the vendor to get it resolved.

how do I get to the up dates on the sonicview 360 premier?

try autorollbins

User Manual:
http://sonicviewusa.com/downloads/manual/SVHD8000_Manual.pdf

Unfortunately, They do not even have a troubleshooting section it that User Manual, I don't know of a service manual, perhaps loading the factory firmware may clear up your issues.

SV-HD8000 Factory Firmware:
http://sonicviewusa.com/downloads/firmware/SVHD8000_Factory_20080108.zip

If that doesn't help, try contacting SonicView Directly at:
[email protected]
or
1-760-884-3171 (Mon-Fri 9AM - 5PM) Not toll-free

dont need factory to reflash.
turn of set at plug.press and hold backup on set(keep pressed)
turn on at plug.keep backup pressed for about 15 seconds.all lights on set will flash.if you have tv tuned to set screen will display updating system.dont turn off.when lights on set go off(about 10min later)set is reset(flashed)Press power on remote sky will restart like new.

Search internet for JTagging sonicview receiver. You will need special equipment.