You just said it yourself Lori, you've been hacked. If you can get back in you mush change your password immediately after signing on. The same with Facebook or you will have to call them and have them close the account, then you create a new one.
SOURCE: my yahoo email has been hacked into and i don't have any control
Contact yahoo to correct the problem
SOURCE: my email and password has been hacked how can i
Good Day Tillyohara!
I am sorry to hear that your Yahoo Mail account has been hacked. Truly, if they hacked your Yahoo Mail account, then most of the sites that is associated with your Yahoo account might be accessed too. Just like what happened to your Facebook account.
You can try two procedures that might help you recover your Yahoo Mail account.
1. If you are lucky, and the hacker have not changed your security questions and answers,
you can go to
https://edit.yahoo.com/forgot?stage=fe100&src=ym&intl=us&done=http://mail.yahoo.com&partner=
Follow the on screen procedure, it will verify your identity, at the end you might get lucky again to reset the password.
2. Using your new mail account ([email protected]), write an email to [email protected]
Tell them the story about your problem and your interest to get your Yahoo Mail Account back.
They will response to your immediately and ask for some verification regarding the information you enter when you first created the account.
Or, you can contact their Account Security department for your account verification.
Account Verification department can be reached at:
866-850-4303
TTY 866-438-1601
The Account Verification team is available between 6 a.m. and 6 p.m. Pacific Time, Monday through Friday.
Please be aware that you will be asked for all of your verification information before they can offer assistance.
If there is anything that I can provide to you to help you further, just leave a comment.
You can comeback later and give my answers your four thumbs up rating.
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