Question about Philips VOIP3212 IP Wireless Phone

1 Answer

VOIP321 is unregistered

I bought the phone a month ago. I installed it on my computer, I used it and it worked fine untill a week ago when it suddenly stoped connecting. The small antenna on the phone is flashing and gives me the message searching base. it also says philips unregistered. It is impossible to operate it again.When I go in the menu most of the functions are not allowed any more.

Posted by Manacha on

  • kevin6273 May 11, 2010

    This seems to be the problem alright. But when I follow the instructions it askes for a pin, but I don't remember ever putting one in to start with. Then it says registration failed.



    What have I done wrong.

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1 Answer

Anonymous

I had a similar problem. I unregistered the main handset & then when I attempted to re-register it, I had the same issue (handset attempts the registration process & eventually fails). I tried everything including pressing the "Reset" button on the back of the basestation & downloading firmware version 1.0.4.80 (started with 1.0.4.50). Turns out I had to press & hold the "Page" button on the basestation while the handset is attempting the registration process.

This info is in the manual. I know, I should have read the manual first. But at least I'm not alone; the guy at Philips told me to return the product because it must be defective.

It appears that the registration process is a security process/exchange between the basestation & handset. I'm not certain how standard this process is (i.e., whether differing manufactures utilize the same security protocols). If not, it is likely that other manufacturers' handsets cannot talk to the basestation. I mention this because you said you registered the main handset multiple times, so it sounds like you are familiar with the registration process.

Nevertheless, this might help others who decide to spend their weekend pressing the "reg" button a bzillion times, watching it fail as many times, & looking for answers on

Posted on Dec 23, 2007

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