Question about Brother MFC 420CN All-In-One InkJet Printer

1 Answer

Changing ink cartridges

The printer said I was out of Magenta...so I replaced the cartridge. After replacing it asks "Did you replace Magenta?" I said "yes". Now it says "No Cartridge. Open scanner cover, then reinstall ink cartridge" I actually went as far as replacing ALL the color ink cartridges that weren't even empty, and it still gives me this message. Why is it not recognizing the new cartridge? What can I do to reset this? Why does my printer use so much color ink when I rarely ever print in color?

Posted by Alex67401 on

  • 3 more comments 
  • Anonymous Nov 21, 2007

    The printer said I was out of Magenta...so I replaced the cartridge. After replacing it asks "Did you replace Magenta?" I said "yes". Now it says "No Cartridge. Open scanner cover, then reinstall ink cartridge" I actually went as far as replacing ALL the color ink cartridges that weren't even empty, and it still gives me this message. Why is it not recognizing the new cartridge? What can I do to reset this? Why does my printer use so much color ink when I rarely ever print in color?

  • Anonymous Dec 10, 2007

    We installed two new cartridges last week (& the ones we took out looked fairly full). Today it says we need both black cartridges and cyan, both are the ones we put in last week. We don't print hardly anything and can't understand why the cartridges are to be replaced.

  • Guest1000 Feb 20, 2008

    Exact same problem has other 2 people.........frustrated..........wish I wouldn't have bought this darn thing!

  • tammywojcik Feb 19, 2009

    I also had one cartridge empty, after replacing it reads no cartridge. I replaced them all with new ones and it still tells me no cartridge. I've tried unplugging to see if it will reset but no luck.

  • Guest1000 May 11, 2010

    I have bought only the Brother ink..........like that's done me any good!

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1 Answer

Mix-it-up

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Do you use generic ink carts?
Those do make a lot of trouble with different errors.
Use another cart and it should disappear.

The technique of brother printheads demands some ink to keep the printhead working. Otherwise it will dry out. Therefore the machine runs some auto cleaning cycles (about once a week).

You should set date and time and leave the printer on power (You can turn it off by pressing stand-by-fax. But do not unplug/disconnect it from power outlet. Otherwise the printers logic thinks that if the printer is reconnected that it is newly initialized and pumps a lot of ink into the waistinktank).
The amount of ink when running auto cleaning cycles is about 1/10 of the amount of the initializing one!

Posted on Nov 08, 2007

  • Mix-it-up
    Mix-it-up Nov 08, 2007

    BTW another tip:
    Did you secure the carts by help of the locking clip?
    Press the carts into position and lock the clip onto the cover of the carts.

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