Hangs up when I play a dvd it freezes or it hangs up. Sometimes it just go back to the sanyo home screen

Your dvd/cd player is overheating, if you can try and move the station out to where it is more ventilated. It should fix the problem.

Try to clean the optical lens with CD Cleaner kit first. It's a CD with tiny soft brush on it

switched DVR players. The Sanyo one wouldn't play it, but the Emerson one did. The Sanyo one would play the cheep $3.95 DVD but not the home made good quality ones.

the lens on laser needs cleaning manually never use disc cleaners ever

I bought another DVD player. I found out that all DVD's don't play on all DVD brands of players. They are cheap enough these days so I decided it wasn't worth a repair bill. The Sanyo DWM-400 plays many of my store bought DVD's and not others. I never tried a home made DVD in it so I don't know how it responds.

Hi lynnjunell,

I regret to hear you are having trouble with the Insignia® DVD player you purchased.

It is possible that the problem is with the DVD, even if it plays in other units. I would recommend first clean the DVD carefully to remove any residue or debris that may be on the disc. If this is still happening on multiple discs and cleaning does not help, I would recommend brining in the unit to your local Best Buy™ store to be checked out by the Geek Squad® precinct. If you are unable to locate your sales slip, the store may be able to assist if you recall some specific information surrounding the purchase. You may also call 1-888-BEST BUY (1-888-237-8287) for assistance in locating your purchase information for warranty purposes.

Thank you,
Jason,
Go Ahead. Use Us.

call jinnie at sanyo
ph # is 870-633-5030
for the 9 pin cord from unit to subwoofer

We have the same problem with our Sanyo DWM-3800.

Kal

I have a similar problem.  After a seemingly random length of time, the counter on the display freezes and I cannot pause, stop or eject the DVD.  I can change volume, change function, etc but nothing useful.  The only way I can get the disc out it to turn the whole thing off and then back on.  Sometimes even this doesn't work first time...

I went to a Sony shop and they said I could have it looked at, but they charge £45 just to have a look!  Not sure it's worth it as I only paid a little over £200 for it.

did you try cleaning the lens???? if not try that and see what happens.