Unplugged cable cable from tv to check another tv and when I hooked back up th 19011 I had picture but no sound which I had before I unplugged cable. Mute is not on and to check this tv I moved it to another spot where I had cable with same result.
Check whether volume is set to Zero. If it is found OK, Check the speaker/s. If found OK; check and replace the damaged component/s at its audio output section circuit board. If needy, replace this board as card basis. If you wish to get some details; check the site linked here. Surf the site with patience. Pull up older posts. Surf the site with patience.
http://electronicshelponline.blogspot.com/
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