Question about Durabrand DUR-1700 Portable DVD Player

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BAA5015013203a What year was this product built? And when was this purchased from Walmart in state. Do they still make batteries for this product.

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My daughters nabi JR 16GB will not charge. when I purchased the device from Walmart, I purchased the two year extended warranty


Walmart Product Care Plan
  • Phone Number

    877-968-6391

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  • Average Wait: 13 mins - 24 hours, 7 days

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Spin scrub will not spin


If its belt driven, the belt had dislodged or broken off completely. If gear driven, the gear teeth had broken, so the gears needs replacement. If you purchased less than a year ago, find the store receipt or look up the purchase history on your bank/ credit card invoice archive and if it shows the product name and model number, then that's sufficient proof of purchase. Some retail stores like Walmart can printout a duplicate receipt if you know the exact date, time of purchase, and which register processed the transaction. When you have proof of purchase receipt, contact the manufacturer for address to return product to file 1-year warranty claim.

Nov 19, 2013 | FH50150 Carpet Cleaner, Power Scrub Deluxe

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HI, i purchase a 2 years product care plan on 04-21-2010 for a DSI and now have a problem with his product, how can I do to solve this cause I'm went to the Walt mart store were this be buyed and tell me...


Hi Jorge,

I'm a representative from the company that administers the Walmart Product Care Plan. Please visit www.productassist.com/walmart or call us at (877) 968-6391 to register your claim. Thank you!

Mar 18, 2011 | Microsoft Xbox 360 Console

1 Answer

Product replacement plan


Take the player and all your documentation to your local walmart and exchange the player at the customer counter.

May 03, 2010 | Sony NWZ-E436F MP3 Player

2 Answers

Battery wont charge


Well actually it charges while plugged in even when running. but yes not draining it all the way and then charging it fully will decrease the batteries life. So they will not last as long if you take care and charge them properly. Durabrand is actually a walmart brand, made only for walmart. These dvd players are actually outsourced through Lennox. Here is the warranty info you can still have it repaired if it is out of warranty as stated:
Supplier Warranty: We warrant this product to be free from defects in material and workmanship under normal use for a period of 1 year after purchase, and we will repair it free of charge or replace it at no charge, should it become defective under this warranty, providing you submit proof of purchase (sales slip) with the set. During the initial 1 year period after original purchase, we will service the set that is returned to LENOXX ELECTRONICS CORP., prepaid, at no charge. After the initial 1 year period expires, we will exchange, at no charge, any part that is defective, but will charge for the cost of labor, return postage paid by Lenoxx.This warranty does not apply to any product which has been subject to misuse, neglect or accident. This warranty does not cover a broken cord or cabinet. UNDER NO CIRCUMSTANCES WILL LENOXX ELECTRONICS CORP. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The following charges apply to repairs beyond the warranty period: $ 30.00. Be sure to pack carefully and return postage paid insured together with your money order (personal checks will not be accepted) and sales receipt to: LENOXX ELECTRONICS CORP., 35 Brunswick Avenue, Edison, N.J. 08817, usa
You could try and contact them for a new battery but their are alot of rip off reports because of no way to contact them. Thats what you run into with these "low price" brands. Unfortunately you save money right away and it will cost you in the long run.
Thank you,
Lee

Jul 02, 2009 | Durabrand PDV-709

1 Answer

My dvd player will not hold a charge so I thought it might need a new battery. Where can I get one?


The only store I found that sold this at some point was Walmart. I went to the Walmart.com site where I found warranty information for this manufactuer and model # (see below for warranty details). Now here's the problem:
The website and phone number for the manufacturer no longer exist. I tried the website first and it linked me to some other website. I tried to call the number provided and an operator came on claiming something about an international directory ... At this point, I'm not sure what Walmart could do, if that is indeed where the system was purchased from. You may be out of luck on this one. Let me know what you find out

Supplier Warranty: CyberHome warrants this DVD Player and accessories against defects in material or workmanship as follows: LABOR: If this product is determined to be defective within Three (3) Months of the date of purchase, CyberHome will repair or replace it at no charge. CyberHome reserves the option to repair or replace the product. After the warranty period expires, the customer will be responsible for all labor charges. PARTS: CyberHome will supply new or rebuilt replacement parts in exchange for defective parts for a period of One (1) Year after the date of purchase. The customer will be responsible for the cost of parts after the warranty period expires. Additionally, products purchased at the CyberHome Online Store carry a 30-day satisfaction guarantee and may be returned (in original packaging with all accessories included) within 30 days of purchase for a full refund, less shipping charges. Other return/refund terms may be offered by other retailers. Check with your retailer for more information. Warranty Service Proof of purchase in the form of a bill of sale or receipted invoice that is evidence that the unit is within the warranty period must be presented to obtain warranty service. This warranty is invalid in the event that the factory-applied serial number has been altered or removed from the product. Before returning a product for warranty service, you must first receive an RMA (Return Material Authorization) number from a Customer Service Representative at CyberHome, either online at www.cyberhome.com or by phone at (888) 302-2727. After the RMA number has been obtained, ship the product to the CyberHome Service Center in it's original packaging (or packaging that offers equal protection) with the RMA number clearly visible. A replacement will be shipped after the defective merchandise is received. The customer is responsible for shipping costs to the Service Center, while CyberHome will cover return shipping to the customer. Service Center Address: CyberHome Entertainment Service Center 48455 Fremont Boulevard Fremont, CA. USA 94538 (888) 302-2727 Limitations This warranty does not cover customer instruction, installation or setup adjustments. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by CyberHome to service this product. This warranty does not cover products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. CyberHome shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on this product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the extent of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Warranties and specifications are subject to change without prior notice. Please contact the below number or review our web site at www.cyberhome.com for the latest information regarding your warranty.

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2 Answers

I purchased a Phillips CD445 cordless phone from Walmart in Brockville Ontario on April 4/2008. Niether set will hold a charge for no longer than 4 hours. I took the phones back to Walmart and they...


it is possible to send it a request(email or call )before u have to specify very clear about the problem otherwise try first to charge fully and discharge it 2/3 times (u also have the manufacturers/products guarantee on some parts outside the guarantee teh product is buyed)

Oct 22, 2008 | Lands Phones

3 Answers

Portable DVD Player


I wrote to Walmart.com. The corporate office. They contacted my local store and the store replaced my machine with a brand new magnavox even though my machine was 1 year old, Try it. They told us that customer satisfaction was guaranteed. They also told us that the company was out of business.

Jul 28, 2008 | Durabrand PDV-709

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