Sharp microwave drawer wont open

It is a motorized drawer and I doubt it likes being opened manually. It would need to be repaired professionally due to the inherent dangers of microwave energy. The drawer motor would be operated by a relay.

Did you read any reviews before you purchased it?

IanFromOhio a year ago
Thumbs Down

- Looks great but features are bad.

Drawer microwaves and this model in particular look great. We did a big reno in December and this is now in the island. Looks good and functions as a basic microwave. Everything else is just south of mediocre. I'd suggest you get a drawer microwave from another company. Bad Stuff: - door opens/closes very slowly (~4 seconds)... doing a 30 second reheat now takes 4+4+30+4+4 = 50% longer just standing around. Likely similar with other drawers, but an unexpected negative. - doesn't let you tell it to start until fully closed - its default sounds and reminders are ridiculously annoying - beep-beep-beep on finish, and 10 seconds after that, and 10 seconds after that, and.... on and on - it forgets all settings during a power outage, turning back on the annoying sounds - and forgets your network connection - but good news, you won't want to use that feature - controls are not intuitive - classic 40 buttons where you use 5 The WiFi & App - hilariously bad. Design in your head the things you would want in a microwave app. Sharp engineers designed the opposite. Can you set the alarm settings in the app? No. Do you get a notification each time the microwave finishes cooking? Yes. I guarantee you will delete the app within 48 hours. Hand Wave to open. Neat right? No. Take how long it takes for this thing to open/close and add another 4-8 seconds of waving your hands (which are full food, else you'd just press the button) to then wait for the drawer to open. Push to close works well, but it reacts in a weird way, so some concern I'm breaking it. I stopped doing wave to open after the first week and stopped trying to demonstrate it to friends after one month (cause it will make you look silly). Height - just tall enough - fits a Venti coffee Cooks at 950 watts - basically the same power as a college-dorm microwave Cost. my god, how much did I spend on this. The good: Looks good Flush install if you have a good installer; mine is shown in a 30" wide lower microwave cabinet by Medallion Reheat sensor cook works well push to close works. It was suggested that I buy a Sharp because they have the patent on the drawer microwave and everyone else is just a re-labelled Sharp. I would suggest you give the others a look. They may be using the same hardware, but hopefully they have a more customer-focused interface and better software engineers working for them.
Reviewed on bestbuy.com

Lots of issues with this gimmicky microwave. Call for service, the only thing you can try is a power reset. Reviews are not good which is odd for a brand leader like Sharp.

https://www.google.com/search?q=Sharp+KB6524PS+Microwave+Drawer

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Sounds like a door latch needs an adjustment that only a qualified technician can perform for safety reasons.

To help you, I would need your full model number as shown on the tag in or or the oven. please e-mail me here

Check on this link for spares: click on Microwave

Where do I purchase a waveguide for this particular microwave

I would suspect that a foreign object may have gotten in the pathway of the drawer, the drawer actuator is out of adjustment, or one of the door sensor switch is damaged, defective, or off its mount.

The service manual is at our site here.

You can order Sharp parts from Encompass here.

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Mine just started doing this... pushing on the left side of the drawer results in a "click", and then it will actually work. I suspect there is a switch/contact in there that is worn/malfunctioning, but am still researching it.

The drawer often stops working when it is abruptly stopped while opening and forced closed or vice-versa. To fix, simply do the following:
1) Push the draw all the way closed
2) Push the "Setup" button repeatedly until the "Open/Close ...?" appears.
3) Hold the Start Button until the time reappears in the display.
4) Repeat steps 2 & 3 three more times
5) Unplug the Microwave for 30 minutes.
The drawer is now reset. The drawer will now open electronically (automatically) either by pushing the open button on the panel or by pulling the drawer handle slightly.

It will have a one year warranty.

I would contact Sharp for their nearest authorized servicer.

You can contact Sharp at 1-800-BE-SHARP (1-800-237-4277) or visit them online.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.