IT'S 16 years old
, there is no support for it now. sorry.
we get these here all the time, and no OS stated
why post with out stating what OS this is,
?w98, w2k, XP, VISTA,W7,W8, w8.1 W10.?
nor showing the DVD model there, it has s specific model name
and number (vast types used and sold)
DVD from store, or one you made or others made by hand.
home made or factory made store bought DVD?'
did you try this?
did you try other DVD movies? or look for the VOB files on them?>
Testing 123, easy to harder,
1: try a music CD first. store bought not home made.
2: look for files on any install CD, using the local file manager.
my computer, this computer, or what ever ms calls it this year.
we look to see if the PC can see the files on a real CD. first.
even the HP install CD, or other CD that are not for music or movies, if it cant read a CD, and see fails drive is bad.
or its drivers are missing or corrupted,(virus or?)
3: if this fails open the control panel, (start , CP) then look in device manager (on XP it tricky to get there so tell us if it's XP)
no OS stated, so....no operating system stated.
if the Device manager fails to show the DVD DRIVE,
this means :
A: bad. drive.
B: drivers for the drive are missing (hp has them if still HP DVD drive)
C: the OS is corrupted.
D: running XP , the Dead OS, with out SP3 service pack 3 will be very bad experience in all ways. it has DVD driver in said pack.
E: not running the HP drivers, that hp has. (but HP does not support 16 year old PCs at all) so getting them now is super hard.
the users manual mentions windows 98.
omg is it that old?
the same manual says , only select models has DVD drive.
to make DVD work , special software from HP was installed.
From HP, not MS.
there is a free manual for your PC