Brother MFC 5840CNZ displays Ink Empty on CYAN when new cartridge is installed
I cannot clear the error message on the display that reads "Ink Empty Cyan replace Ink" I have changed out teh cartridge twice with new ones and the error will not change to recognize the new cartridge. The pritner will not print while this error is displayed. Thanks
Re: Brother MFC 5840CNZ displays Ink Empty on CYAN when...
The usual obvious fix is to buy a new catridge, insert, power off
machine, then switch back on to reset any sensors. But if the circuitry
on the machine itself is faulty it wont fix it.
I used to own an MFC 260C. It had a perfectly good full ink
catridge in it, that was working fine, until...it suddenly did not
recognise the cartridge anymore.
I pulled the machine apart and found that 2 of the 4 sensors on the
cct board at the back of the cartridge housing were loose. These
sensors pass light through the exposed part of the cartridge to see if
ink is there. So if these are faulty, you will never clear the "No
Cartridge" or "Ink Empty..." or "Near Empty Ink ..." messages on the
MFC260C and prbably other similar printers in the MFC range.
Why did they fail? Because the soldering on these sensors was poor quality.
I would never buy another Brother machine because of this, also
because they design the machine to be totally useless unless all the ink ccartridges
are full. Shame on you Brother, and kiss my *** for the $160 pile of
junk I bought off you that was only on its second batch of cartridges
(ie very little use)
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I notice that you saw error message 'check ink c'. This means the printer want you to observe cyan ink cartridge. so,what happen before this message appears?. Please make sure that cyan ink is not empty. if you are sure the ink not empty,then remove cyan ink and reinstall it,else try dry clean ink cartridge contact or you may use contact cleaner before reinstall it. if you have have another cyan ink cartridge that is in good condition,compare it. if this works,means cyan ink cartridge is faulty then you need to replace with the new one. but if the problem still persist,it may caused by carriage unit or logic board problem.
look at the ink cartridge and and first see if the ink covers the top of the cartridge. there is a little part of the ink cartridge the best way to explain it, is there is a tab,. that tab goes into a sensor. if the tab has ink on it, then you mostly like have a problem with the sensor itself. but if there is no ink, the printer is correct. i have had several people bring printers with those type of problems, and when they bring the cartridge i look at it, and they are practically empty.
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
Reset the All-in-One to the factory default settings by using these instructions: 1) Press Red Eye Removal & Print Photos button simultaneously 2)Enter Special Key Combo is displayed on the screen. Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal" Display should say "Support" and display the FW rev XXXXX. 3) Press Right Arrow button until "Reset Menu" is displayed. Press OK. 4) Press Right arrow until "Semi full Reset" is displayed. 5) Press OK. Now, check the functionality of the All-in-One. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
If the error message is only "magenta/cyan low", it doesn't cause any error. The low message stays after replacing ink cartridges if they're replaced too early (before they're indicated as actually empty), it doesn't cause the printer to not work.
However, some other problem might be faulty, or there might be another error message. Try emptying printer queue and print from Ink Management -> Menu/set (twice) to check wether the problem is with communication from pc or if the printer actually is unable to print.
Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)
If yes, the cart holder leaks and needs replacement.
If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.
Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.
Do use constant power and switch off machine by pressing stand-by-fax-button!
Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!
The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
This will reset the built-in inkcountermanagement to the correct settings
If the firmware update doesn't work, you can reset this error.
Unplug unit. Remove offending cartridge. Plug unit back in, wait until
all startup noises have stopped. Open lid and reinstall cartridge. This
will solve the fault as long as the sensor is working.
Also, please be aware, you should not have to change a cartridge if it says "Near Empty", only if it says "Ink Empty Magenta".
Also, please make sure none of your other cartridges are empty. I have
seen this over and over. Two cartridges empty at the same time, and the
person replaces one of them but thinks they actually replaced the other
Turn the power off and pull all the cartridges out. Look a the side of
the cartridge, you should see a window with a little plastic tab
sticking out. This tab should be blocked by a black float inside the
cartridge. If you cannot see the float, and the tab is clear with no
ink in it and no float tab blocking it, it means the cartridge is empty
even if you still see some ink in the bottom.
To be sure plug the machine in without any cartridges. When all the
noises have stopped, open the lid and install the cartridges. If you're
still getting an error saying either a cartridge is not installed or is
empty, then one of your cartridges is empty. Redo the previous