Question about Brother MFC-5840CN All-In-One InkJet Printer

4 Answers

Brother MFC 5840CNZ displays Ink Empty on CYAN when new cartridge is installed

I cannot clear the error message on the display that reads "Ink Empty Cyan replace Ink" I have changed out teh cartridge twice with new ones and the error will not change to recognize the new cartridge. The pritner will not print while this error is displayed. Thanks

Posted by EJBCSC on

  • 5 more comments 
  • Radalin538 Nov 17, 2007

    My printer keeps telling me no cartridge lift cover and re-install the cartridge. all cartridges are new and still it will not print. plz help

  • cathleenf11 Sep 30, 2008

    My cartridge is not empty but I can not bypass error message

  • Anonymous Nov 12, 2008

    display reeds no carthridge. open scanner cover and reintall. done. still displays same.

  • chris1429 Nov 14, 2008

    exactly the same problem with the yellow cartridge. All new genuine brother cartridges. Tried all the suggestions but still no printing and same message

  • larrinc Dec 05, 2008

    I have tried all the solutions to this problem with none of them working, any other ideas would be appreciated. Thanks

  • jPodjPod Dec 19, 2008

    Same

  • Robert Smith
    Robert Smith Oct 09, 2017

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4 Answers

bhingo

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Something that has worked for some Brother owners to get cartridges recognised.

1. With your MFC powered up, open it up and remove the cartridge you are having a problem with, then close the MFC, leaving it powered up. It should report that there is no cartridge in the machine.

Still with the MFC powered up, open it up and reinsert the ink cartridge, then close the MFC. It should either ask if you have replaced a cartridge or go into its cleaning mode.

Answer "yes" to "have you replaced cartridge?" and it should either "print" or "clean" and then "print".



Posted on Nov 05, 2008

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The usual obvious fix is to buy a new catridge, insert, power off machine, then switch back on to reset any sensors. But if the circuitry on the machine itself is faulty it wont fix it.

I used to own an MFC 260C. It had a perfectly good full ink catridge in it, that was working fine, until...it suddenly did not recognise the cartridge anymore.

I pulled the machine apart and found that 2 of the 4 sensors on the cct board at the back of the cartridge housing were loose. These sensors pass light through the exposed part of the cartridge to see if ink is there. So if these are faulty, you will never clear the "No Cartridge" or "Ink Empty..." or "Near Empty Ink ..." messages on the MFC260C and prbably other similar printers in the MFC range.

Why did they fail? Because the soldering on these sensors was poor quality.

I would never buy another Brother machine because of this, also because they design the machine to be totally useless unless all the ink ccartridges are full. Shame on you Brother, and kiss my *** for the $160 pile of junk I bought off you that was only on its second batch of cartridges (ie very little use)

Posted on Mar 06, 2010

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Anonymous

Put a piece of masking tape on the sides of the little window on the cartridge. That will make the machine think all cartridges are full all the time.

Posted on Mar 14, 2008

Mike Smith

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Hi EJBCSC.

  1. Firstly when you changed the ink cart did you remove the plastic strip that covers the contacts on the new ink cart.
  2. Is the ink cart a refill or original?
  3. Lift up the cover, the print head runs along a silver rod, is this rod kept lubricated? if not spray a little WD40 onto a cloth and wipe the rod with it, the rod may have turned black due to use.

Posted on Nov 08, 2007

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I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.

I installed a new cartridge in place of the empty cyan, and that fixed it.


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HP C6280 reset:

Reset the All-in-One to the factory default settings by using these instructions:
1) Press Red Eye Removal & Print Photos button simultaneously
2)Enter Special Key Combo is displayed on the screen.
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
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3) Press Right Arrow button until "Reset Menu" is displayed. Press OK.
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5) Press OK.
Now, check the functionality of the All-in-One.




If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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Wont print with all new ink cartridges


If the error message is only "magenta/cyan low", it doesn't cause any error. The low message stays after replacing ink cartridges if they're replaced too early (before they're indicated as actually empty), it doesn't cause the printer to not work.
However, some other problem might be faulty, or there might be another error message. Try emptying printer queue and print from Ink Management -> Menu/set (twice) to check wether the problem is with communication from pc or if the printer actually is unable to print.

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Ink problems....


Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)

If yes, the cart holder leaks and needs replacement.

If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.

Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.

Do use constant power and switch off machine by pressing stand-by-fax-button!

Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!


The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
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2 Answers

Screen reads "Near empty Cyan" but I just replaced the Cyan ink cartridge, its full.


If the firmware update doesn't work, you can reset this error.

Unplug unit. Remove offending cartridge. Plug unit back in, wait until all startup noises have stopped. Open lid and reinstall cartridge. This will solve the fault as long as the sensor is working.

Also, please be aware, you should not have to change a cartridge if it says "Near Empty", only if it says "Ink Empty Magenta".

Also, please make sure none of your other cartridges are empty. I have seen this over and over. Two cartridges empty at the same time, and the person replaces one of them but thinks they actually replaced the other one.

Turn the power off and pull all the cartridges out. Look a the side of the cartridge, you should see a window with a little plastic tab sticking out. This tab should be blocked by a black float inside the cartridge. If you cannot see the float, and the tab is clear with no ink in it and no float tab blocking it, it means the cartridge is empty even if you still see some ink in the bottom.

To be sure plug the machine in without any cartridges. When all the noises have stopped, open the lid and install the cartridges. If you're still getting an error saying either a cartridge is not installed or is empty, then one of your cartridges is empty. Redo the previous paragraph.

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