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Posted on Jun 30, 2009
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We have a documate 510 xerox scanner and the feet roller is worn out . Where can i get a part- the papers keep jamming

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  • Posted on Sep 28, 2012
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Hello.

I am a Support Engineer with Xerox Scanners.

The problem that you are describing could be a result of dirty or worn rollers, or a worn ADF page separator pad. There would have been an extra pad in the original box that the scanner came in. If you no longer have this pad, you can order the maintenance kit here. This kit will also include the necessary components to clean the feed rollers.

If the feed rollers are worn out, you will need to have the scanner serviced.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

Regards,
Xerox Scanners Support

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  • Master 1,185 Answers
  • Posted on Jun 30, 2009
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I am a Support Engineer with Xerox Scanners. It sounds like others have given you great advice to address paper jams or locking up that you may be experiencing. If the "locking up" that you are experiencing is coming from the software, I would recommend updating to the latest available driver. I have written an article on the process that may be of use to you.

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