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BULLETIN NUMBER: J001/J003/J006/J007/J010/J011 – 021 07/02/2008
APPLICABLE MODEL:
GESTETNER – GX3000/GX3050n/GX5050n
LANIER – GX3000/GX3050n/GX5050n
RICOH – GX3000/GX3050n/GX5050n
SAVIN – GX3000/GX3050n/GX5050n
SUBJECT: SC999 OCCURS
SYMPTOM:
An SC999 (Maintenance Stepper Motor Home Position Error) occurs.
CAUSE:
Some of the ink in the machine has dried, and as a result the maintenance stopper motor cannot rotate or
the levers come loose.
NOTE: The following conditions make it easy for the ink to dry up (See Appendix 3 for more details):
- Low humidity
- Long intervals between machine usage
- Total period of usage is long
- Low Print Volume
COPY QUALITY
Fixed ink Stepper Motor
Right Flushing Gate
Levers
Tech Service Bulletin No. J001/J003/J006/J007/J010/J011 – 021
Page 2 of 5
SOLUTION:
Production Countermeasure:
The shapes of some parts in the Maintenance Unit have been changed in two steps ("Step 1" and "Step 2"
below).
NOTE:
See Appendix 1 for the details of the Step 1 and Step 2 modifications.
See Appendix 2 for the visual differences among the unmodified unit, the Step 1-modified unit, and
Step 2-modified unit.
See UNITS AFFECTED for the Serial Number cut-in of Steps 1 and 2.
Field Countermeasure:
1. Cycle power OFF/ON.
2. Install one of the modified Maintenance Units ("Step 1" or "Step 2").
NOTE: For customers experiencing a SC999, have them contact 1-800 Ricoh38 for replacement.
Remove the ink collector from the back. If full, install new one. If it's not full check the contact (it looks like a phone jack) itmust be clean. Look inside the machine to if if the mating connector is dirty.
100% agreed with rrrdddrrrddd. In addition: Go to Menu->System->INK CU Replace. You will get a warning that overflow may occur(and it's really a messy job), reset the counter and everything should be OK.
make sure printer is off. Then old down escape and online button at the same time. Continue to hold these two buttons down then turn on printer. Continue to hold those two buttons down (will take about 2 - 3 minutes). This should clear that message - worked for me!!!
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