Question about HP Deskjet 3510 e-All-in-One Printer

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How do you remove the lid from the scanner

Need to remove the lid on the scanner glass in order to have large documents lay flat. How do I get it off without breaking the tabs?

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Joel Rodriguez

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  • HP Expert
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Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

Posted on Aug 06, 2014

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Anonymous

  • 14 Answers

SOURCE: Vertical lines when scanning using automatic document feeder...Glass is clean

It is not in the glass. More than likely it is in the rollers of the ADF feeder. If you open the cover of the ADF feeder you can see there are 3 screws (! is found under another small cover furthest to the back of the machine. Once these three screws are removed you can left the entire ADF feeder from the unit. You will then be able to clean all the rollers. Do not use alcohol as this will dry our your rollers and cause them to eventually crack. Just use soap and water to clean the rollers. Then reinstall the ADF feeder assembly back on the machine.

Posted on Nov 14, 2008

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Dr Tony

  • 142 Answers

SOURCE: black lines on scans & copies

Please perform Solution two: Clean the ADF rollers and separator pad, provided in the follwing HP web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00228023&cc=uk&lc=en&dlc=en&product=421991

:) Dr Tony

Posted on May 14, 2010

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3 Answers

Why are pages scanning with lines running through them, but printing perfectly fine?


Try cleaning the rollers. Usually you have to remove the cartridge to get to the rollers that moves the paper.

May 02, 2014 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

MY HP 8500A HAS STARTED PRINTING WHOLE PAGE BARCODE LOOKING LINES WHEN I PRINT OR COPY IN BLACK. COLOR LOOKS GREAT. IVE CLEANED THE PRINT HEADS AND ALIGNED THEM. ANY OTHER OPTIONS? THANKS


Solution one: Reset the product If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product Press the Power button (c01602202.gif ) to turn on the product.Disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait 30 seconds.Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.Press the Power utton (c01602202.gif ) to turn on the product.Try to copy, fax, or scan again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution.
Solution two: Clean the scanner glass and scanner lid
If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.Before you begin, gather the following materials:Several clean, soft, lint-free cloths

Mild glass cleaner
CAUTION: Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Lift the scanner lid. Figure 3: Lift the scanner lid
  4. Spray a clean, soft, lint-free cloth with mild glass cleaner.
    CAUTION: To protect the scanner, do not spray the glass cleaner directly on the glass.
  5. Clean the scanner glass with the lint-free cloth. Figure 4: The scanner glass
  6. Clean the glass strip next to the scanner glass with the lint-free cloth. Figure 5: The glass strip
  7. Dry the scanner glass and the glass strip thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.
    NOTE: Do not use paper-based wipes or tissues that can leave fiber residue.
  8. Clean the white underside of the scanner lid. Figure 6: The underside of the scanner lid
  9. Close the scanner lid.
  10. Reconnect the power cord to the rear of the product.
  11. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.
  12. Try to copy, fax, or scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Clean the automatic document feeder (ADF) Use the following steps to clean the automatic document feeder. Step one: Clean the ADF rollers and separator pad
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Remove any documents from the document feeder tray.
  3. Press the Power button (c01602202.gif ) to turn off the product.
  4. Disconnect the power cord from the rear of the product.
  5. Lift the cover of the ADF until it stops. Figure 7: Lift the ADF cover
  6. Find the pick rollers and separator pad. Figure 8: Locations of the pick rollers and separator padLightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
  7. Use the damp cloth to wipe any residue off the separator pad.

Aug 14, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Why is there a line on the left side of my copy when I use the ADF on my Canon Image Clas D1150? It does not do it when the flatbed is used. Please help. Thanks, Joann


When lines appear on copies of documents fed through the ADF, it typically means that there is some kind of dirt or foreign material on the glass that the document passes over. A different window is used when scanning from the ADF as opposed to the flatbed. The flatbed window is large, often much larger than a standard sheet of paper. The ADF window, on the other hand, is small and slender. It doesn't need to be large because the document moves over it (as opposed to the flatbed, where the document is stationary while the scanner moves under it).

The ADF window is usually situated next to the flatbed glass on the side of the scanner where the ADF takes in the paper. Open the scanner lid (as though you were going to make a copy on the flatbed) and find the slender piece of glass just under where the ADF would be when the lid is closed. Once you've located the ADF glass, use a mild glass cleaner and a lint-free cloth to gently clean the surface of the glass. If you are able to see the foreign material, you can remove it by hand, but be sure to clean the glass thoroughly afterwards, as fingerprints can also cause poor quality copies.

After the glass has been cleaned, test the ADF copy function and make sure the line has disappeared. If it has not, you may need to remove the slender glass and clean the underside (though this is almost never required, as the underside is protected from environmental debris).

If you find this solution helpful, please leave a positive rating!

Jun 20, 2011 | Canon imageCLASS D1150 All-In-One Laser...

1 Answer

I have Brother MFC 7820N when I send a fax the pages been received has a black vertical line in the middle of the page. If you could tell me please what kind of maintenance i have to do to eliminate this...


Most likely the cause is something stuck to your ADF scanner glass but let's do a few tests first.
Make a COPY with your machine using the document feeder. Now make a copy of the same document by laying the document down on the glass. One or both of these copies should have the black line. If they do not then there is nothing wrong with your machine. If the copy made from the Document Feeder has the line but the copy made from the Glass does not then the trouble is with your ADF scanner glass which is quite common. Just look to the left of your large main glass. You should see a thin strip of glass runing front front to rear. This is your ADF scanner glass. On some models this glass is contained inside the ADF feed unit. Just cleaned the glass thoroughly with a soft cloth and some glass cleaner.
Now if by chance you get the same line from both then you may have debris on the scanner mirrors. The scanner unit that travels back and forth under the glass would need to be cleaned if this is the case. The glass would need to be removed and then you can clean the small mirrors in the scanner using cotton tip swabs.
Most likely tho it is just the ADF scanner glass. This is true because this glass has documents traveling over it and sometimes specks of dirt, whiteout or other materials get deposited on it.
Good Luck and Thank You for using Fixya.
WheatlandServices

Dec 21, 2010 | Brother MFC-7820N Printer

2 Answers

Need to remove top of scanner microtek scan wizard 5 to clean underside of glass


Follow these steps to clean the scanner :
1

Open up your scanner's lid. It does not matter if the scanner is on or off for this basic, regular cleaning.

2

Wipe down the glass surface with a dry, lint-free microfiber cloth. This will remove any dust or other fine particles that have accumulated on the scanner. You should remove excess dust every day or two.

3

Scan a blank sheet of white paper into your computer and look for visible discoloration. A white sheet will provide a clean, blank slate to view the scanner's overall quality. If you notice any irregularities on the white sheet, you need to do more thorough, semi-regular cleaning.

Semi-Regular Cleaning

1

Turn off the scanner and open up the lid.

2

Spray a small amount of "mild glass cleaner" on a soft, clean cloth as recommended by Scanner-Magic.com.

3

Wipe the scanner's glass to thoroughly clean the area. You should perform this semi-regular cleaning at least every two weeks or sooner if a white sheet of paper indicates discoloration.

4

Keep the scanner's lid open for a few minutes until all excess glass cleaner has dried.

Nov 26, 2010 | Microtek ScanMaker 5800 Flatbed Scanner

1 Answer

Savin 3515MF, copier and printer features are outputting pages with two lines showing down the middle of the paper, sometimes lighter than others. I have replaced the photocondutor but it did not resolve...


Hello. Most likely there is some sort of debris in the optics.You can verify this by pressing the "USER TOOLS" button (usually located toward the top left of the operator control panel, although I dont usually deal with the 3515) and select "counter".Then select print counter.This will generate a copy of the meter reading of the device and this print will come directly from the engine of the device and will eliminate everything that has to do with the optics. If this print looks good(no lines) then you know that the scan glass and/or the mirrors are dirty.If this is the case then you need to turn of the copier.Now, lift the document feeder completely up so it rests in the up position. You of course will see the LARGE platen glass in front of you which you might place a document on in the event that you need to copy something that you cant run thru the automatic document feeder.BUT, look to the left of the large glass and you will see a SMALL strip of glass that is about 1 inch wide and as long as the large glass.This narrow strip of glass will cause lines on any document scanned thru the document feeder if it is dirty.The dirt may exist on top(where you can easily reach it but perhaps have to strain to actually see,or on the backside which will require the removal of the left index plate and the top edge plate (5 screws) and then the removal of the large platen glass.This will give you access to all the optics.Make sure the power is off before you jump in.Once these items are removed clean the back side of the small glass(at this point you can actually remove it for ease of access using a soft slightly damp cloth.Since you are this far,you shouls also clean the mirrors, the illumination lamp and its reflectors with a soft cloth.You may reach down and manually pull the scanner assembly to the right as it normally would move (as if it were making a copy) in order to gain better access to everything, once again using a soft cloth.There is now need to worry about the position of the scanner assembly when you are finished since when you power up the device it will seek and find its "home" position by itself.I bet you will have just solved your problem. Take care :-)

Jun 30, 2010 | Savin Office Equipment & Supplies

1 Answer

When i make copies a line appears on the right side of the copy. This problem does not occur when i scan to copy only when the document runs through the feeder


Clean the document feeder scanner glass. This is the much smaller strip of glass that is to the right of the large main glass. This strip of glass is used ONLY when using the feeder. So if you are getting a dark line when using the automatic feeder but not when laying a document on the glass then just clean the strip glass. 100% sure this is your problem. You may need to clean it several times as I have seen stuff get stuck to this glass.
Good Luck and Thank You for using Fixya.

Jun 02, 2010 | Xerox WorkCentre XD120f Copier

1 Answer

Lines on copy's when using auto document feeder on epson artisan 800


You don't say exactly, but I'm guessing that scanning when laying the document flat on the glass (ie, not using the document feeder) you get a printout that is fine. It's only when you use the document feeder that you get the vertical lines on the printout?
Epson repair tech in my area says this is a common problem. It is due to the aging of the calibration strip (the white strip at the underside of the flat bed glass near the "home" position). It shrinks after years and can't provide correct calibration.
This is a problem only with the pages fed through the document scanner. It sounded weird to me, but the tech said he stocks lots of replacement glass and does lots of these repairs to Epson scanners.
It might be cheaper to buy a new scanner rather than get yours fixed. He said it's pretty inexpensive to do this repair, but scanners are also pretty cheap.
Good luck.

Jan 31, 2010 | Epson Stylus Multifunction Inkjet Printer/...

2 Answers

Lines on my copies


As the page you wish to copy goes through the document feeder, it passes the scanner as well as a white plastic band that the scanner "compares" the dark writing or data on the page to. If this white plastic band is not very clean, the scanner reads the dirt as if it is part of the image you are scanning. Try cleaning the band as thoroughly as possible, as well as the small piece of glass to the left of the larger glass on the flat bed scanner. Make another copy to test your results.

Hope this helps!

May 07, 2009 | HP LaserJet M5025 MFP All-In-One Printer

1 Answer

Panasonic UF-490 - Two streaks down page


Either the glass is scratched or the sensor has gone bad that is used to scan the image.  Are you using a document feeder or laying it flat on the glass?  If you are laying it flat on the glass then it is most likely a sensor going bad.  If you are feeding it through the document feeder it could be that the feeder itself needs to be cleaned, or the paper path through the feeder.
If it is the sensor you will need to send it out for repair.  There may be an option to re-calibrate the scanner in the software, that may help if the sensor has just degraded and not failed.
I hope that helps.

May 02, 2009 | Panasonic PanaFax UF-490 All-In-One Laser...

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