I just got the exact IcedTea maker that you have (model TM4) from Mr. Coffee. I think that we were both trying to make it work the same way, which is wrong. The plastic pitcher goes on the bottom, while the part that plugs in with the button&indicator light goes on the top. Put water in the pitcher to the indicated water line and then pour it into the part with the metal basket. I didn't have any directional sheet either so I didn't know that the water goes in there. I thought the water would be gently warmed while in the plastic pitcher. After pouring water into the heating part, fill the pitcher with ice to indicated level (about 2 ice cube trays). Place the heating part with the button&indicator light on top of the plastic pitcher and cover it with the white lid. Push the button and it will heat the water and dispense the brewed tea into the pitcher thru a valve. The indicator light will go off when the brewing process is done. The entire manual can be downloaded from going to:
http://www.mrcoffee.com/manuals/MrCoffee/tm4.pdf I hope this helps you if you still have the item. I bought mine to give my daughter while in college. I really like that it is so space saving compared to many that I am finding in stores today. Good luck and happy brewing!!! Susan
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