Question about Logitech Harmony 550 Remote Control
Why is the screen blank and nothing appears
Posted by Anonymous on
SOURCE: LCD Screen is blank
I removed the battery for 60 minutes and then re-inserted it while holding down the "OFF" button as was posted before - THAT made all the difference. I got the "safety message" and then updated the remote and all is well again! I didn't wait long enough with the battery removed before...
Posted on Feb 17, 2009
SOURCE: Broken LCD Screen on Harmony 550
Late update: Successful RMA!
I contacted Logitech support (email) and detailed my problem. After 4-5 disappointing back-and-forths (Logitech claiming their limited warranty didn't cover "damages", I claimed weak design that is/should be covered) I thought I was getting nowhere. But I kept on 'em, and was then asked to send a picture of the remote. To my surprise they replied: "Based on the image we have decided to replace the remote."
If you're still under warranty and think it covers your problem, keep on 'em and don't give up.
Posted on Apr 25, 2009
SOURCE: harmony 550 in safe mode
To get out of safe mode, do a firmware update from your PC. This will install the latest firmware and your configuration. Safe mode is a bootstrap designed to recover from firmware corruption issues so about the only thing it knows how to do is reload firmware.
However, if the remote fails to communicate with the PC when it is stuck in Safe Mode, please try the following.
1. Remove the batteries from the remote & check for any stuck buttons especially the Power button that may be causing the remote to stay in this state.
2. If it still will not apply firmware to get out of safe mode, then still without batteries hold down the #2 button while plugging into USB, and it should exit Safe Mode, and say something similar to 'Firmware Upgrade Success'. Even though it says this, still perform the Firmware upgrade since it was stuck in Safe Mode to begin with.
Posted on Aug 29, 2009
Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.
1. Take out the battery, and push in and massage each button to ensure it is not stuck down.
2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'
3. Update the remote.
That should get the remote working! :)
Posted on Apr 18, 2010
Testimonial: "I did have a button stuck. Put the batteries back in and it worked. Most excellent! Thank you"
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