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Question about Logitech Harmony 550 Remote Control

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My harmony 550 remote control screen is blank

Why is the screen blank and nothing appears

Posted by Anonymous on

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5 Related Answers

Anonymous

  • 1 Answer

SOURCE: Need help with harmony 520 remote

Thank you, this worked.

Posted on Jan 18, 2009


Anonymous

  • 1 Answer

SOURCE: LCD Screen is blank

I removed the battery for 60 minutes and then re-inserted it while holding down the "OFF" button as was posted before - THAT made all the difference.  I got the "safety message" and then updated the remote and all is well again!  I didn't wait long enough with the battery removed before...

Posted on Feb 17, 2009

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Tom

  • 2 Answers

SOURCE: Broken LCD Screen on Harmony 550

Late update: Successful RMA!

I contacted Logitech support (email) and detailed my problem. After 4-5 disappointing back-and-forths (Logitech claiming their limited warranty didn't cover "damages", I claimed weak design that is/should be covered) I thought I was getting nowhere. But I kept on 'em, and was then asked to send a picture of the remote. To my surprise they replied: "Based on the image we have decided to replace the remote."

If you're still under warranty and think it covers your problem, keep on 'em and don't give up.

Posted on Apr 25, 2009

Anonymous

  • 86 Answers

SOURCE: harmony 550 in safe mode

Hi There,
To get out of safe mode, do a firmware update from your PC. This will install the latest firmware and your configuration. Safe mode is a bootstrap designed to recover from firmware corruption issues so about the only thing it knows how to do is reload firmware.
However, if the remote fails to communicate with the PC when it is stuck in Safe Mode, please try the following.

1. Remove the batteries from the remote & check for any stuck buttons especially the Power button that may be causing the remote to stay in this state.
2. If it still will not apply firmware to get out of safe mode, then still without batteries hold down the #2 button while plugging into USB, and it should exit Safe Mode, and say something similar to 'Firmware Upgrade Success'. Even though it says this, still perform the Firmware upgrade since it was stuck in Safe Mode to begin with.

Posted on Aug 29, 2009

Anonymous

SOURCE: Harmony 550 quit responding as I watched a blu-ray movie.

Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.

1. Take out the battery, and push in and massage each button to ensure it is not stuck down.

2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'

3. Update the remote.



That should get the remote working! :)

Posted on Apr 18, 2010

Testimonial: "I did have a button stuck. Put the batteries back in and it worked. Most excellent! Thank you"

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0helpful
1answer

MY REMOTE DISPLAY STAYS BLANK EVEN AFTER CHANGING THE BATTERYS WHAT SHOULD I DO NEXT(LOGITECH HARMONY 550)

My advice is to call Logitech. They may replace the remote or give you a discount on a new remote. The LCD screens on these remotes have been known to fail, and it's a hardware issue so there is not really much you can do to fix it.
tip

Harmony 550 Manual Download

Download Logitech Harmony 550 Remote Control Manual

b688281.jpg

Have you misplaced your Logitech Harmony 550 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 550 Remote Control Users Guide?

Follow this link (& click FREE) to download a pdf version of the operations manual.

I hope that helps.
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Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix
tip

Harmony 550 Manual Download

Download Logitech Harmony 550 Remote Control Manual

b688281.jpg

Have you misplaced your Logitech Harmony 550 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 550 Remote Control Users Guide?

Follow this link (& click FREE) to download a pdf version of the operations manual.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix
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Harmony 550 upload using dialup

When updating the Harmony Remote with highspeed, this even takes a few min to complete. its not an issue with the remote, its the internet connection. Your computer is not sending and reciving information fast enough.
0helpful
1answer

My 550 remote stopped working. The light under "activities" goes on, the bastteries are good, but nothing else works. Please help!

Please try re-installing the firmware.
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.
tip

Harmony 550 Manual Download

Download Logitech Harmony 550 Remote Control Manual

b688281.jpg

Have you misplaced your Logitech Harmony 550 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 550 Remote Control Users Guide?

Follow this link (& click FREE) to download a pdf version of the operations manual.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix
0helpful
2answers

Harmony 550 remote - buttons not working

Hey!

Unfortunately most things you need to do would require access to the Harmony Remote Software. However, the only advise I would have is for you to remove the batteries and try putting them back in.

Sorry I couldnt be more helpful...

-Kennedy
2helpful
1answer

Ewaynuworld: Remote works but blue screen does not show anything anymore. Right now I'm able to use remote because I remember the buttons (no words show at all).

HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.
0helpful
1answer

Logitech Harmony 550 will not respond.

1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.
0helpful
2answers

Remote appears frozen

I got the same issue with mine, and hooking to the computer and upgrading the firmware worked for me. I first had to take the bateries out and let it sit for 24 hours so it would loose the codes inside. No problems after that.
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