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hi!we have read your problem..since you said there are possibilities for viruses in your device you may format it completely first.secondly upgrade your device using the software provided in the cd which came up with your device.next use an original antivirus software , clean up your PC, and try again..hope your problem will be tackled.have a nice day.
Hi those files are hidden files.....in your pc just Go to my computer ->tools ->folder option ->view->show hidden folders ....displays hidden files .....still cant find any files ...check memory status of the external card.....format it ......download songs to it....
first you have to turn your sansa on and go to the setting and then you have to go to usb mode and ptu it on "mtp"
then plug it back up to your computer and this time when you plug it up the computer will start detecting it and when add song use your windows media player
I believe this is answered already. Turn the hold button on. Red light will be on. Hold the rewind button while you insert it into the computer. Please search online this has been answered. I am recalling from what I read a few minutes ago.
See if this helps:
-Close all programmes on your computer.
-Turn off your Sansa e250.
-Attach the cable into the USB port of your computer before attaching it into the actual e250.
-The scroll wheel on the Sansa should have turned on by now.
-Then it's just a matter of waiting for a few seconds.
-Try opening Windows Media Player to see if it detects your device.
Otherwise, be patient. Goodluck.