The problem is the drain is clogged. Remove the back panel in your freezer and at the bottom of the evaporator coil you will see a hole about ½" in diameter this is the drain tube. Try using a turkey baster to flush out the drain tube. You might need to use some warm water to melt the ice and then run a wire being very careful not to puncture the hose and run it down the tube to free up the drain. This tube travel down to the bottom of your refrigerator to a pan sometimes located on top of the compressor or somewhere else down there. It collects the water there to evaporate. After cleaning mix a 50 -50 solution of baking soda and water and run some down the drain tube this should help prevent future clogs. You can enter your model # at www.appliancehelponline.com for a diagram or illustration of your refrigerator. Not all models are available.
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