Dial tone problems, when i press on hook dial and dial the number the dial tone keeps and the number won't dial

These errors are usually related to interference, static, or noise on your phone line. Here are some steps to troubleshoot and resolve the issue:

Check for a dial tone:
1. Press the Hook button on your Brother Intellifax 2820 and listen for a dial tone.
If there is no dial tone, press Hook again and proceed to step 2.
If there is a dial tone, press Hook again and move to step 4.

2. Verify telephone cord/line connection:
Ensure that your telephone cord/line is correctly connected to the port labeled LINE on your machine (located on the lower left side).
If the cord is already in the LINE port, proceed to step 3.
If it's connected to EXT, remove it from there and connect it to the LINE port.
Press Hook and check for a dial tone.
If still no dial tone, proceed to step 3.
If there's a dial tone now, move to step 4.

3. Test with a known working telephone:
Disconnect the telephone cord/line from the LINE port on your machine.
Connect it to a known working telephone and test for a dial tone.
If there's no dial tone, the issue is related to the telephone line or wall jack. Contact your telephone service provider.
If there's a dial tone, reconnect the cord/line to the LINE port on your machine.
Press Hook and check for a dial tone.
If still no dial tone, consider warranty and service options.
If there's a dial tone, proceed to step 4.

4. Remove splitters or other devices:
Check if you have any splitters, commshare devices, credit card machines, or power strips connected to your machine or the telephone wall jack.
If yes, remove them for testing purposes.
After removing any devices, continue to step 5.

5. Adjust Compatibility settings:
Press Menu/Set.
Navigate to Miscellaneous > Compatibility.
Choose Basic (for VoIP).
Press Menu/Set and then Stop/Exit.

6. Send a fax:
Insert the document face down in the Automatic Document Feeder (ADF).
Adjust paper guides to fit the width of your document.
Enter the fax number using the dial pad.
Press Fax Start.

Remember that testing the Brother machine on a different, known-working telephone line can help determine if the issue is related to the machine or the telephone line. If the problem persists, consider contacting Brother Customer Service for further assistance.

If you feel the need to seek another machine, assess the features you need and your budget. Here are possibilities: here are some reputable brands and their models to consider:

Epson WorkForce WF-2750DWF:
This all-in-one printer and fax machine offers economical ink usage and a convenient LCD screen.
Features: Print, copy, scan, and fax.
Scan resolution: 1200 x 2400 dpi.
Dimensions: 16.73 x 14.17 x 9.06 inches.
Weight: 14.55 lb.
It's a budget-friendly choice for home and office use.

Brother MFC-L6800DWT:
A high-speed monochrome laser fax machine with additional features like printing and scanning.
Ideal for small offices.
Check out its performance and ease of setup.

Canon TR8620:
A multifunctional all-in-one printer, copier, and fax machine.
Offers versatility and functionality for various tasks.
Consider it if you need a reliable fax solution

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Do you hear tones when you press the buttons to dial?Many phones have the option to dial by pulses instead of tones. Make sure your phone is set to tones.

1) make sure is the phone is working good
2) there are tone dial
3) see the steps before o.k see ,if there are another phone having the same problem. The problem is service provider.
4) eliminate any background noise., mute the cordless handset before dialing.
God bless you

Hi there!

For you to send a fax with the Brother Fax you can try these steps:

1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook/speakerphone button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time

If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still, connect it to another working outlet. If you don't have a dial tone still, connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.

2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.

3. The LCD screen should change from the date/time to "Enter Fax No. & Press Start" Once you got this screen dial the fax number and then press Start.

Hope this helps. Rate if it works.

Thanks!

Hi there!

For you to send a fax with the Brother Fax 775 you can try these steps:

1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time

If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still connect it to another working outlet. If you don't have a dial tone still connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.

2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.

3. The LCD screen should change from the date/time to "Enter Fax No. & Press Start" Once you got this screen dial the fax number and then press Start.

Hope this helps. Rate if it works.

Thanks!

Hello,
If you get the "busy/no response" message it is because the fax machine does not get a response when it tries to dial out.
Make sure you have a dial tone by pressing the "hook" button. If you do not have a dial tone, make sure the phone line is connected to LINE on the machine.
If you have a dial tone, try dialing the fax number. If you hear a recording, there is a problem with the line.
One of these two possibilities is causing the problem.
Thanks,
Pat

Please check the dial tone by following the instructions given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up Arrow" or "Down Arrow" repeatedly until On Hook dial is highlighted.
4. Press "Select" twice.
You can now hear the dial tone of the telephone line.
5. Enter the number to which you want to send a fax.
Note: Press the keypad numbers to use an automated answering system.
6. Press "Start Black."

First make sure that the fax button has been pushed and is llit...

The 2820 should have a handset. In order to use manual transmission (when you get to hear all the beeps and whistles) you will need to load the document then pick up the handset. then dial the number, when you hear the recieving fax tone then hit the start button.

The 2820 should also have a hook hold button pressing this will allow you to hear the dial tone and the numbers you dial along with the receiving fax tone. If you dont hear anything when you press this button then you may want to use the volume buttons to increase the volume.

Also remember that if you have not picked up the handset or pressed he hook/hold button the unit will use automatic mode, which is to say that all you will do is load the document, dial the number, and then press the start button.