Lexmark Pro715 Wireless All-in-One Inkjet Printer, Copy/Fax/Print/Scan Logo
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Anonymous Posted on Aug 01, 2014

Printer says Printhead Error 1 why can't I go pass setup?

Tried cleaning printhead and I can't get it to go pass error 1 message

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pujahthemad

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  • Posted on Aug 01, 2014
pujahthemad
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It could be a cartridge problem, or perhaps something that can be resolved by a firmware update. I found this on Lexmark's site regarding the Pro series:
support lexmark com

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Anonymous

  • 3344 Answers
  • Posted on Sep 24, 2012

Creating Customers For Life

    Verified Fixya Pro

    SOURCE: lexmark s450 printhead not moving

    Try to check for any obstructions inside the printer. Something could be blocking the paper path and the printhead from moving.

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    Printhead error 2

    Oh boy,
    the last time this happened to me, I lost a rather good HP printer.
    I was not able to save it due to the ink drying on important componets.
    Sorry I have no constructive info for you, but I do wish you luck.
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    HP Photosmart B210a error message

    Simple. Remove the ink and printhead. You can remove printhead by pulling gray latch up and sliding printhead up and out. Clean printhead gunk off using warm running water. Remove any ink gunk on the right side of printer if you see any. Turn printer off and on. See if problem went away. If it did, try putting the cleaned printhead inside printer again. If problem comes back, seems like the issue is with a bad printhead. Below are video instructions on cleaning head manually. The printheads are not same. B210 printhead is not the same with HP 6500, but instructions are same.



    If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

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    Error 0x 19a0027

    Hi Norman,

    The Error message usually relates to Printer Failure. However you can try few steps to fix it. ( Hopefully )

    Turn off the Printer.

    1. Open the Carriage access door.
    2. Remove the Cartridges and Printhead ( Printhead is the part on which you install the cartridges )
    3. Lift the latch to remove the Printhead.
    4. Move the carriage from left to right 6 times and it should move freely
    5. Clean the contacts on the printhead with lint free cloth. ( Golden dots at back of Printhead )
    6. Turn on the printer and it should say " Printhead missing or not installed/Damaged "
    7. Install the Printhead and Cartridges and close the latch and close the Carriage door
    8. the printer should go through alignment process

    If this step does not fix, You may try calling HP customer support to check for better options/solutions

    HP Customer Care : 1-800-474-6836

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    HP 6500 ALL IN ONE DISPLAYS ERROR ON SWITCH ON Ox61011BED

    Hi Norman,

    The Error message usually relates to Printer Failure. However you can try few steps to fix it. ( Hopefully )

    Turn off the Printer.

    1. Open the Carriage access door.
    2. Remove the Cartridges and Printhead ( Printhead is the part on which you install the cartridges )
    3. Lift the latch to remove the Printhead.
    4. Move the carriage from left to right 6 times and it should move freely
    5. Clean the contacts on the printhead with lint free cloth. ( Golden dots at back of Printhead )
    6. Turn on the printer and it should say " Printhead missing or not installed/Damaged "
    7. Install the Printhead and Cartridges and close the latch and close the Carriage door
    8. the printer should go through alignment process

    If this step does not fix, You may try calling HP customer support to check for better options/solutions

    HP Customer Care : 1-800-474-6836

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    Printer head

    The error can be the result of firmware code, printer contacts or the printhead itself failing. There is a firmware update that addresses the "Printhead Error" on your printer. Please follow the steps below on how to successfully update your printer and provide information to the following questions:


    1. Open the cover to remove the printhead and tanks (if installed). You may go to http://bit.ly/klw9sJ to have a visual on how to remove the printhead. Note: Carrier will come to the center automatically with this error message as the cover is opened.
    - Remove the tanks and place on a table.
    - Open printhead latch and remove the printhead.
    - Close the printhead latch, close the printer cover, and confirm the error message goes away from op panel.


    2. Proceed with the firmware update. Please visit the Lexmark website to download and install the update. Click here to download an important firmware update for your printer. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct. Please indicate if the update failed or successful.


    3. If the firmware update software notifies that you have the latest firmware version, please inspect the printhead for the manufacturing stamp (http://bit.ly/vLvfCx ).
    a. Is the stamp on the nozzle plate side?
    b. Is the stamp on the contact side?



    4. Open cover, open latch, and insert printhead only.


    - Firmly push down on printhead then close latch and cover.
    - If error message goes away, continue with normal installation steps for cartridges.
    - If error message remains, open cover, remove cartridges, open latch, remove printhead, re-install printhead, close latch and install tanks cartridges firmly.


    5. Try to print a document again to verify that the problem is fixed.


    Please feel free to contact us at [email protected]
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