http://www.sansa.com/support/sansa_e200/faqs
STEP 1 – Reset the device
- Press the Power button and hold it for approximately 10 seconds.
- Release the Power button once the device is powered down.
- Turn the device back on.
STEP 2 – Download and Install the
Sansa Firmware UpdaterI hope that helps. If not, please post a comment with an update to your problem.
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