This was sold as part of a stereo system. The CD part of the instruction booklet starts at this web page (page 15 of the manual)
http://www.manualslib.com/manual/661041/Sony-Sen-421cd.html?page=15#manual
SOURCE: disc(s) jammed in sony 5-disc player--eject won't work
There are 6 or 7 phillips head screws that keep the top on; remove them and pop the top. This will give you access to all CD's. Remove them all, then plug the unit back in and press the open close button and check for normal operation. If it still wont open, it's broken a gear and needs to be serviced. You may consider replacement of the unit if inoperative, the replacement model is priced at $129.00 and a repair would probably cost the same if not more. If you need further help, post a comment and I can help you further.
SOURCE: How can I acquire an Operating Instruction Manual
You can download the manual from the manufacturer's web site at
http://esupport.sony.com/US/perl/model-documents.pl?mdl=CDPCX455
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