When I use the top part of the machine to fax, scan or copy, I get 3 lines going down the side of the paper. I cleaned every thing that I can see. I changed and reset the drum. When I receive a fax there are no lines. If I scan, copy or fax directly on the glass no lines. Only when I use the top of the machine. PLEASE HELP...THANK-YOU!!!!!
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If you are getting one of those black lines in your copies from the copy machine/fax machine, it may not need a new drum.
Most likely the scanning glass is dirty if the line appears from copies that are fed through a feeder, clean the little glass strip area (usually to the left) just before the scanning area where you manually place a paper to be copied. In most cases there is a spec of something on that glass. Don't scrap it with anything abrasive because if you scratch the glass you will have a line that will never go away. In most cases a damp klenex, paper towel or soft cloth with water will work. For stubborn specs dampen your klenex, paper towel or cloth with a little rubbing alcohol. This will also work well for getting rid of any greasy smudges on the glass strip and the larger glass area on the copy machine. Most of the thime the spec is from liquid paper or white out.
If you are getting calls from people you send faxes to saying your copies have a line on it and you use a dedicated 'fax machine only', look for the glass strip and clean it as directed above. If you are receiving faxes with a line, call the sender and give them the above tip.
If this tip works, it sure beats paying for a new drum you don't need.
There is some debris (paper dust, write-off, etc) blocking the the light source in the original scanning unit, just use a moisten (not wet) cotton towel, clean the area. perform a copy function before and after before you clean it, just to verify that you have solved the problem. Please refer to the user manual page 222.
Lines on scanned and copied documents is usually caused by something on the scanner glass such as ink, correction fluid or trash. Open the top of the printer and clean the scanner glass surfaces with windex and paper towels. See this article for more details:
Hi, When the paper is fed through Automatic Document Feeder (ADF) is is scanned before copy or fax. The scanner is fixed type and is located just below the ADF. The
lines are due to dirty scanner mirror. The printer/ scanner design is
based Sheet-Fed Scanner. Open/Lift the Control Panel (scanner top )(by pulling it up from front - the area from where the paper to scan comes out). Look out for the horizontal
mirror and use a soft, damp, lint-free cloth to gently clean the
scanner mirror, rollers etc. and enjoy clear scanning and copying! Inspect
for any tron pieces of paper dirt etc.DONT USE PAPER, CHEMICALS OR ANY ABRASIVE
CLOTH as it may damage the parts. Also note that your machine can scan an image only 8.15 inches wide, regardless of how wide the paper is.
Hope it helps! Good Luck! Thanks for using Fixya! CreativeTECH
Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).
To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.
Lift the auto feeder cover and clean the narrow glass that the
originals are scanned across...sounds like you have some dirt there
-maybe correction fluid? That's the most common.
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Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
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First print a report to see if the lines appear without using the scanner. If this is the case clean the charge wire. If you pin it down to the scanner, it is probably a poor solder joint on the cis unit. Take it out and run a hot soldering iron over all the joints on the reverse side of the cis.
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