Where is the cd door on a gateway computer - Gateway Computers & Internet

I chatted with a Gateway rep - he said that although it sure looks like a drive door, there is no optical drive (CD or DVD) in the MS2370 model. But, no problem, he continued - just use a USB driven external optical CD or DVD. Luckily we have an external drive, guess that's what any other people who looked at this model (saw in Target) and assumed what looked like a drive was a drive door. Guess they just had the basic case with an opening for a drive they simply covered over to leave us all frustrated at trying to open it.

Have you tried to use a straightened out paper clip to eject the disc. You should see a small hole next to the eject button on the disc drive, just push the paper clip in that and the drive door should open.

There are two ways toopen the CD drive door if the button just below the drive tray does not work.
Go to My Computer and right click on the drive and click on Eject.
If this does not work then you can manually open the CD drive tray by -
Straighten a paper clip and gently insert it into a tiny hole below the drivetray next to the Eject button. Push the paper clip gently until the drive traypops out, then pull the tray until it is fully out, then you can remove the CDdisc.
If you continue having problem opening with the Eject button, then the CD driveis faulty and needs replacing.

When the door won't open, you should see a small hole on the front of the tray, get a fine screwdriver or needle push it in until you hear a click the tray should pop open, pull it all the way out to retrieve your cd and check for any deb-ri, try a standard size disc to see if it will work, if not the assembly may need replacement.

Unless I am mistaken there will be a little hole on the door (or near it). That is the manual eject, use a pin or a paper clip to press the button inside.

- open the cover
- remove ventilation shroud

you'll see that some electronics od CD/DVD drive are exposed (right side of PC, face of the drive where the CD is inserted)

You can easily locate an LED, if not turn on the pc and you'll see that blink. Right next to it there is a little bump. Try pressing that with something non-metallic, blunt. It should feel like pressing a button, in fact it is a hidden button.

While the pc is on press that once and wait for the disk to eject.

Hello, You would need to contact Gateway/eMachines they are now the same company, and tell them you need a new Restore CD, They will send you one for 20.00. However i THINK on most computers there is a way to create the CD strait form your computer. I have a Gateway, go to Start> All Programs> System Recovery> Create my CD's

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Before beginning, review electrostatic discharge (ESD) precautions. Disconnect the power adapter, the modem and network cables, and remove the battery before removing the hard drive bay cover. Remove the RAM door whichi s secured by one screw. Now loosen the two hard drive screws and pull the DVD/CD-RW drive from the laptop. Replace the cover before restoring power or reconnecting the modem and network cables.
For Gateway go to http://support.gateway.com/s/Mobile/Gateway/M275/3501734faq42.shtml

Have you contacted gateway?? As In these cases I have found that most of the time that these things happen this way is corrupt drivers or firmware on the disc drive processor its self. Find the most recent driver and unistall the driver and reinstall to see what happens. Good luck