Question about RIM BlackBerry Cell Phones
Forgot my password and recovery answer
1: Have the user install Desktop Manager 4.7
2: Have the user open a command prompt and type the following and hit Enter: CD X:\Program Files\Common Files\Research In Motion\AppLoader
(Where X is the letter assigned to the root drive. 99% of the time it will be C:\ but it can be verified by double-clicking on My Computer.)
3: Once you are at the above path, connect the device and type the following in the command prompt and hit Enter : loader.exe /resettofactory
4: ***Note: If the Application Loader wizard appears, the switch was not typed correctly, cancel it and retry the command ensuring it's typed correctly***
5: ***Note: If the device has a password, another command prompt window will open requesting the password. Exhausting the number of Password Attempts will trigger a Wipe but it will not remove the IT Policy. ***
6: After entering the correct password and hitting Enter, Application Loader will proceed to wipe the device, including the IT Policy. All data will be erased!
Posted on Sep 29, 2013
You may want to check YouTube on how to reset bb. I had this problem a while back. I do not remember how I did it but I think it was through YouTube. Try it.
Posted on Dec 06, 2013
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