Ice cream needs to be at 10 degrees or colder to stay hard. Check your thermostat and move it colder if you need but give it 24 hours to stabilize to the new setting. Another thing you might check are the coils on the outside of your freezer. They will be on the back or underneath your freezer. What you need to look for is to see if there is any lint or dirt that might be built up on the coils. If they are real dirty they need to be cleaned off with a vacuum or an air hose if you have one. The dirt build up keeps the freezer from cooling efficiently and causes it to run warmer than normal. If all of that is clean and boosting the thermostat to a colder setting does not take care of it you might need to call a service tech. Hope this helps.
SOURCE: Frigidaire freezer has ice accumulating
Try turning the temperature control to off, unplug the electrical power cord from the power outlet, defrost the appliance, clean the condenser, plug the power cord into an electrical outlet, set the temperature control to a low setting, lay a thermometer in the freezer for a few hours and see what happens to the temperature in the machine.
Check the integrity of the seal of the door gasket by seeing how the door seal will hold a slip of paper in various locations along the freezer door gasket. A loose hold on the slip of paper shows an area where hot moist air can get into the freezer and cause ice build up.
ice cream is always the last to freeze and a temp of minus -10 degrees is usually required to get it to get hard. if you put the ice cream in the door it will be especially tough to freeze. a good thermometor is a good investment as you can observe the temps. usually ten degrees or 20 degrees is what they run. yes they do cycle on and off as long as they hold temps thats good. the outside of the freezer gets warm because the hot compressed refrigerant is spread through piping near its surface giving up its heat of compression . setting the stat to max will freeze the ice cream eventually but utility bill suffers . good luck
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