Is this a wireless mouse? If yes, you need to isolate the problem. Please follow the steps below:
1. Use fresh batteries.
2. Connect the wireless receiver/dongle into different USB ports of the computer.
3. Make sure that the mouse is turned on and then try to reconnect the mouse to the receiver by briefly pressing the connect button on the receiver and then hold down the connect button on the mouse.
Hope this helps and have a great day!
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