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I just bought a used honda city that has this Motevo GTV-x3+ installed. I was successful in storing the channel using the remote. After I go into the radio section, I touch the "Scan" button on screen and once it pauses on a channel I like, I touch the "Scan" button again. This stops the tuner from moving on to the next channel. Next, using the remote I long press a number for example 1 and the channel is stored in the list on position 1.
You can contact the BA. As they will make arrangement to take it back and replace it. BA is a good company and they give consumer feedback as soon as possible. Well, only if you haven't got an answer to your question.