Hi, it's Jeremy from Crucial Vacuum.
There are a few potential solutions you should try. First, check your vacuums brushroll. It may simply be jammed and if so just remove any debris that is preventing it from spinning. If that does not work the issue may be related to your brushroll bearings. Try removing the brushroll assembly and clean all the debris from the brushroll bearing.
If this does not work, the issue may be related to your vacuums belt. Over time the belt can become stretched out, broken, or simply fall off. If the issue is related to your belt, you will need to purchase a replacement belt.
You can purchase direct your replacement Kenmore vacuum parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/kenmore.html
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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Hi, it's Jeremy from Crucial Vacuum.
There are a few potential solutions you should try. First, check your vacuums brushroll. It may simply be jammed and if so just remove any debris that is preventing it from spinning. If that does not work the issue may be related to your brushroll bearings. Try removing the brushroll assembly and clean all the debris from the brushroll bearing.
If this does not work, the issue may be related to your vacuums belt. Over time the belt can become stretched out, broken, or simply fall off. If the issue is related to your belt, you will need to purchase a replacement belt.
You can purchase direct your replacement Kenmore vacuum parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/kenmore.htm...
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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SOURCE: roller brush won't spin (bissel 6390/3910 series)
I just fixed mine. It took me all of 10 minutes. Pull the brush out. Stand the brush on end on the edge of your study work bench/table top. while holding the brush vertical( on end) take a small phillips screwdriver and tap using a hammer on the metal pin you see in the middle of the brush. Keep tamping and the whole assembly will come apart. What you will have then is a long metal shaft, 2 bearings(they are acutally skateboard wheel bearings same number same make). Clean the gobbed up hair with a razor blade and then reassemble by tapping back together. The bearing wont be worn out because they are way too tough for a vaccum. We used ride down hills on them! a ten minute fix wow and you wont have to drive to vacuum shop and spend $$ and time
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