Question about Xerox DOCUMATE 510 Flatbed Scanner

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XEROX DOCUMATE 510

WONT PICK UP PAPER FROM ADF. HAVE TO PUSH THE PAPER IN SO ROLLERS CAN GRAB PAPER.WHAT CAN I DO?

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Hello.

I am a Support Engineer with Xerox Scanners.

There would have been an extra pad in the original box that the scanner came in. If you no longer have this pad, you can order the maintenance kit here. This kit will also include the necessary components to clean the feed rollers.

If the feed rollers are worn out, you will need to have the scanner serviced.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

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The rollers and retard pad need replaced.
The rollers are self explanitory, the retard pad is so named to retard the feed of multiple sheets of paper.
That is your problem.

Posted on Feb 21, 2008

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1 Answer

Documate error 8


Hello.


I am a Support Engineer with Xerox Scanners.

E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.


if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.

if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.

if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.


We also have an extensive support site and knowledgebase at
http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.


Regards,

Xerox Scanners Support

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Documate 510 scanner ADF problem


Hello.

I am a Support Engineer with Xerox Scanners.

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Please contact us to discuss your service or replacement options by calling 800-648-0410.

Regards,
Xerox Scanners Support

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1 Answer

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