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for me is same problem only my zen is 2gb software reinstalling wont fix it i dont know how fix it someone help. first tiime i saw this problem when i connect my player to 9V battery my zen restart and brightness set to 10% i set for 100% but brightness still left like 10% .try this push play bution and hold all time, then push reset bution and hold with play bution , and then turn on your zen Your zen now on on recovery mode pusg reload firmware and then reboot (simply system "play bution+reset+bution+on bution= recovery mode" ) note: disconect your zen from usb cable and ensure that your zen baterry is 50% or higer
SORRY FOR MY ENGLISH I AM FROM LITHUANIA
I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.