After cleaning the dusty lenses on a CM1015 laser unit i get only full yellow pages when printing colour and blank clean pages when printing or copying B/W. Cartridges are brand new, TB and laser unit working perfect on another machine. The one-page engine test
pattern of horizontal lines are clean and perfect. We also replaced the HVPS with a new one. Same issue. Help needed!
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According to the HP website:
"The Universal Print Driver (UPD) for the HP Color LaserJet CM1015 and CM1017 Multifunction Products might not be the best driver choice for this product because UPDs are typically print-only . There are no product-specific Windows 7 print/scan drivers available for this product.
While these products do not have a Windows 7-specific solution, you can run the HP product software created for the Windows Vista operating system on a Windows 7 PC in compatibility mode to enable full product software functionality.
This is the recommended Windows 7 solution to obtain the most software features for the HP Color LaserJet CM1015 and CM1017 MFPs."
This is likley to be the common problem (with this model of printer) of the laser unit having dirty lenes and/or mirrors.
Typically the magenta is the first colour to deteriorate.
To rectify this problem there's a fair bit of dismantling to be done in order to get the laser unit out.
Then you can open the laser unit up and clean the lenses and mirrors CAREFULLY. You don't want to scratch the surface silvered mirrors, or disturb the alignment of any of the optical components.
You'll see the same problem and solution for HP1600, HP2600, and Canon LBP5000, as they all use the same laser unit.
Cause is dirty lenses and or mirrors in the laser unit.
Solution is remove laser unit, open it, clean lenses and mirrors (very carefully to avoid disturbing alignments, and scratching).
The laser unit is deep in the printer, so it's quite a lot of work, but very rewarding when you've fixed it.
Alternatives - buy a replacement laser unit and swap and clean old one at leisure, or get an exchange refurb printer - if you think your mechanical skills arn't up to it.
It is possible to clean the lenses and mirrors (with care not to scratch the surface silvered mirros AND not to disturb eany of the optical components)
There's quite a bit of dismantling to do to get to the laser unit, but if you work methodically (and remember to double check everything when you are 'rebuilding' the printer) it is certainly possible.
This is a common problem and also appens with HP Color Laserjet 1600, 2600, 2605, CM1017, and Canon LBP5000.
It sould be the print heads have gone bad.
I just had a Dell color laser that would print a 1" wide yellow line down the right side of the paper.
Replaced the print head unit, and problem solved.
Depends on whether the "lines" are colored or just blank areas missing in the print . If it is blank areas , then most likely the laser scanner is dirty and the glass needs to be cleaned . If it is colored lines , then you most likely have a defective drum .
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