The error message indicates that no applications are loaded on the BlackBerry smartphone.
The following are possible resolutions for this issue.
Cause 1
While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
Complete the following steps:
- Verify that you have the BlackBerry Device Software installed on your computer.
Before you use Application Loader to install software on your BlackBerry wireless device, verify that the necessary device software is installed on your personal computer.
To verify what device software is installed on your computer
- In Desktop Manager, click Help>About Desktop Manager.
- Click the Device Software tab.
The Device Software tab lists the device system software installed on your computer. If the tab is blank, then no device software exists.
- If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
- If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
- If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
- Open BlackBerry Desktop Manager and double-click the Application Loader icon.
- Use the application loader tool to install the BlackBerry Device Software.
Cause 2
All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
Complete the following steps:
- Open BlackBerry Desktop Manager and double-click the Application Loader icon.
- Use the application loader tool to install the BlackBerry Device Software.
Even after performing these steps if you could find the same error, please let us know so that we can provide the further resolution.
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