Question about Samsung RS2578BB Side by Side Refrigerator

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My samsung rs21dgrs is making very loud noise

Started to make loud possible motor noise that slows down and then stops when you open the door. Also, don't think the fridge is cool enough.

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Sounds like your Samsung RS21 has devoloped a known fault.
Your frdige will be cold in the drawers but not cold above this? Also there is ice around the pipe behind the drawers. it is the ice hitting the fan that is the noise and eventually stops the fan which pushes the cold air around the frdige.Samsung have extended their warranty to 5 years to cover for this.
You need to call the Samsung customer care team 0845 7267864 and should be repaired free of charge. - mine was. When you call, you need the full model number and serial number. my serial number was on the outside left hand side of the fridge. The engineer comes out within a day or 2.

Posted on Sep 04, 2009

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This may help if your appliance is out of warranty ...


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Posted on Sep 16, 2010

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Had this problem..phoned Samsung who applied the upgrade even though freezer was outside of the 5 year warranty.. well done Samsung!!

Posted on Feb 21, 2012

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Posted on Nov 23, 2018

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Me too. I just called Samsung and they are sending a repair man, free, even though mine was built in 2006. They were keen to stress this was a one-off and there would be no further support afterwards, but still. Well done Samsung!
BTW - From the UK the new number to call is 0330 7267864

Posted on Nov 11, 2015

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Thanks to the answer of RichieRich3 above, I too phoned Samsung on 0845 7267864 due to my F/Freezer Model RS21JGRS having the bad fan wurring sound....and Samsung Customer Service Centre Staff were great, an engineer is coming to rectify the problem tomorrow.....FREE!!!! The F/Freezer was maufactured in 2005, it's now 2014....Simply Fantastic Customer Service...!!!!
Well Done and Three Cheers for Samsung......!!!!!!
One thing for sure....I'll be buying another Samsung in the future......

Posted on Sep 11, 2014

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