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If there are color toner cartridges installed, then make sure that you are using the correct drivers for the printer. If the drivers are not correct, then it will only print in black and white
Just try using a generic print driver in windows. This driver will send standard ASCII code and the printr should allow you to print standard text. try it.
try to print a self test by unplugging the data cable from the system and turn off the printr and hold the green light button and turn on the printer and then relesed it it should print the test page try uninstalling and reinstalling the drivers
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