Question about Dymo LabelWriter 400 Thermal Printer

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Labels Print Once Then Fail (3.5 X 1)

The printer will print one label then either push out a half a blank label or several blank labels. At that point the labewriter thinks it's out of paper. I also noticed that the labels tend to slide toward the middle while exiting. After each print I have to pull the labels back in and realign them. Then the process repeats.

This is a brand new labelwriter that I bought to replace the same brand writer that was having the same issue. So far I have reinstalled the software and replaced the USB cabel. Also noteworthy is that I used rubber rejuvenator on the rubber roller on the old one. That did not resolve the issue so I didn't try it on the new one.

Any help would be greatly appreciated.

Posted by Anonymous on

  • 2 more comments 
  • Anonymous Nov 07, 2007

    Nevermind. I fixed it.

  • tallcees Dec 14, 2007

    I also have the problem that a message is given about 'Out of paper'. In my case this started from the moment that I was out of labels. That means the orignal role of labels, which was delivered with the printer when I bought it, I put in a new roll of labels (articleno. 99012) and from that moment on I got this message about out of paper.

    So then I checked the original labels with the labels on the new roll. I found out a difference. This difference is that on the original label there are more than 1 black boxes on the back of the label. The biggest one is probably for marking the end of a label and to go on to the next. I don't know about the purpose of the smaller boxes (or evenmore big horizontal stripes in stead of boxes).

    I've made a question on this issue to Dymo itself and I am now waiting for their answer.

  • Anonymous Jan 04, 2008

    I am having the same problem. How did you fix it?

  • zelbubuth Jan 17, 2008

    exact same problem. Except with 1x1 labels.



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"The printer will print one label then either push out a half a blank label or several blank labels. At that point the labewriter thinks it's out of paper. I also noticed that the labels tend to slide toward the middle while exiting. After each print I have to pull the labels back in and realign them. Then the process repeats."
This is because you haven't squeezed both sides of the spool to the edges of the label. Without the sides to hold the label in place it is free to slide about on the spool and therefore slides about where the print head and label sensor are. The sensor is on the left, so if it slides towards the middle the sensor can't see the label and reports "out of labels".

See the diagram here for a clear picture of how to correctly load the labels to avoid this problem:

How to load Dymo LabelWriter Labels

Posted on Mar 26, 2012



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I'm having a continual feed problem that I think is a dud printer. Re labels though, you'll find the Dymo 400 series printers with serial no# underneath of 93490 and 93491 can use plain labels, but the 93494 needs the black stripes. The black box does nothing, but the black stripes are necessary. I print rolls of these myself with another industrial printer and supply them to may people who use them in their 93494s no probs at all.

Posted on May 20, 2008


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