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Anne, Do you mean that when you depress the pedal on the left side of the machine body that you can't get the upper portion to release into a lower mode? Or are you fully depressing the pedal?? As for the switch for the self propelled mode, that's actually just a small button that you move around in the slot of the handle to select which mode you want to use. It's not actually a switch. If you are fully depressing the handle release pedal and it's not releasing, you should take it to the store where you purchased it, if it was a vacuum store. If you bought it at a big box store, then you'll need to take it to some repair shop that does warranty work, if it's within the warranty period of course.
It might be a slipping rubber belt, is the brush roller moving when you look underneath? If it's a self propelled machine there might be another slipping belt. Friction from fast rubbing rubber can smell like it is burning.
Your self propel wire could be broken. Lean the vacuum back like you were using it. If you stand in front of the vacuum look down and to your left. When you move the selp propel button you should see a wire move. If not then it's broken.
no don't do that,have a little patience.check where the self propelled assembly is and see if anything got in there,something might be loose and the teeth are meeting each other.thats a good vavuum.i have 2 but their not self propelled.try taking the belt off the self propelled machanisn and try it again.if it works then something is keeping the propelled machanism from working.dig a little deeper,what do you have to lose?
if you look below the headlamp of your vac you will find a cable that attach's to a piece called the actuator arm. either this piece is likely broke or the cable itself. always work the power drive smoothly or things will break. also could be that the smooth belt is stretched and will cause the same problem. belts should be replaced every 4 months. good news is all parts above should be under $5. dont let anyone tell you that you need a power drive assy, that usually isnt the case. good luck!!!
Take the brush belt and slip it over the pull into the groove. Then take the flat belt and hook onto the motor shaft and then pull belt over pull and push it around the entire pulley. It can be difficult but after the first time it is easy. You have to push the belt up with your thumbs so the belt will wrap all the way around