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Ran into the same problem recently and discovered that one solution was to use a standard adjustable wrench and grasp the center, leveraging off the spool cover. If you look closely at the spool it is tapered so the very top of the hole in it is actually slightly smaller that the spool cover point it slides over letting it seal pretty tight over time.
If it is the same as my old 12V version, flip it over and look at the bottom, this is the cap for the string, on the sides there are two push button latches, depress and pull the cap off. Then reach in and remove the old spool. Insert the new spool with the circular sawtooth design to the inside and push the end of the string through the hole in the side. Replace cap ensuring that both latches engage.
For Black and Deckers: Remove cup from bottom of unit by depressing 2 detent tabs and pulling away from unit. Replace empty spool with new full one or wind on aftermarket string. Wind in direction of arrow on spool. Make sure spool is seated on rachet firmly.
I'm gonna take a guess and say you re-spooled the line yourself. If you did you may have put too much line on the spool. The max. is 30', but I've found that that can cause jamming, which forces out more line, if not done perfectly. Reduce the amount of line by about 5 feet and you should be OK.
Go to home depot. look at the floor model and the replacement spools they sell there. Reverse engineer the stringing process or but a pre-loaded spool.
1. Squeeze the tabs on the side of the head of the unit to remove the spool cover.
2. remove spool.
3. place end of string in small hole in center ring of spool.
4. wide spool with string in the direction of the arrows printed on the spool. DO NOT OVERLOAD!.
5. snap string into notch on spool and cut string leaving 6" exposed.
6. thread 6" of string through hole in side of unit head, replace spool, and replace cover.
7. go cut grass.