1. Turn the Moto Q off
2. Hold down the power button (hang up button) and the center key button (the button between the arrows) at the same time.
3. When the verizon logo appears on the device. Let go of both buttons.
4. A screen will come up saying to do a Master Reset. You will hit the left soft key to say yes to confirm.
Your Moto Q is now been hard reset ( Master Reset )
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