Paperport 11 crashes as soon as I open it. This is a recent problem, and there is no apparent reason for the change. I'm running Paperport on Windows XP. THis is the message that keeps coming up: "PaperPort has encountered a problem and needs to close. We are sorry for the inconvenience." I first got this message when switching between files.

Try searching that name in your download file. It should be there or it could be in your programs. Open control panel and search for that program, you will find it. Thank you Malinda and please leave feedback. Let us know?

Problems such as this really make you mad, don't they. I would uninstall the driver and other software for the Xerox and reinstall it. Files get corrupt or updated and reloading fixes a multitude of problems.

1. Open the folder C:\Program Files\Common Files\InstallShield\Driver\ from the machine.
2. There should be folders with numbers in this Driver folder, for example 6, 7, 8, 9, 10, 1050, 11. Delete these folders.
   
3. Download ISScript11.zip.
4. Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
5. Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
6. Now try running PaperPort 11 again. If it still has problems opening, try reinstalling PaperPort 11.
   

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

Instructions extracted from http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/f903e1ed-e15b-4cb6-a20a-50f628f95939

"{Ok, here is how I got the whole package from my Brother MFC and PaperPort 11 with the printer utility.
First if you have tried to install the suite or paperport and are having issues uninstalling through windows download this wonderful program that removes everything called Revo Uninstaller at www.revouninstaller.com and choose the freeware version.
Now go to the Brother website and search for the Windows 7 MFLPRO Suite and you should download a zip file that contains the suite for multiple MFC’s. Unzip it and set it aside. This is only the Brother Suite for the Brother MFC and the Control Center 3.

TO find the Windows 7 version of MFL PRO go here
http://www.brother-usa.com/downloads/default.aspx?ProductGroupID=5

PaperPort 11 will have to be installed from the actual CD that came with your printer. Inside the CD with Windows Explorer File System locate the file Inst32.exe that should be inside the CD under the install folder then MFC-465CN (my model) then usa folder. Remember the location.
Now set everything aside and let’s start. Open up control panel, click on programs and features then choose Run programs made for previous versions of Windows. You have just opened up program commutability, now click next and wait now choose not listed and press next. Browse and fine the Inst32.exe file that I mentioned earlier. Now click next and then choose Try Recommended Settings, Next your setting should say applied and compatible with Windows XP SP2, then you will see a tab on the next screen that says Start the program. Click on it and allow it to start installing this will start the suite and the first thing that installs is PaprPort, be patient let it continue to run and after it will install the PaoperPort print driver, then after it will start into the MFL PRO Suite. This is where my installation halted because the suite is a 32Bit version it would not continue. I looked and PaperPort program and printer where installed. Close it up and pres next.

Finally now you can install the MFL PRO for Windows 7. Open up the folder you downloaded from Brother and look for your model and you will see the setup.exe application, click on it and start installing MFL PRO along with Control Center 3. That’s it, and your setup should be complete.}"


Hope the thread from http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/f903e1ed-e15b-4cb6-a20a-50f628f95939
will help.

open micromedia

its on the brother printer driver disc

don't put paper it cause a paper jam use 10 sheets only

I found the solution to this problem. Whenever the paper jammed in the feed tray, I was pulling the jammed paper out without opening the door of the feed tray. Apparently, PaperPort gets confused and does not know how to proceed. Now when I get a paper jam, I open the door of the feed tray, take out the paper, click on the paper jam error message in PaperPort, reset the paper in the feed tray, and then hit "scan." Works like a charm.

Hi-

Chances are the scanner is not supported by the application pls click HERE

compatibility / hardwares

thanks for using fixya

Try a system restore. Go back wa week or so.