If the mixer is under a year old and you have a receipt, send everything in,beaters, bowls, book, etc, to Authorized Appliance and Repair in St. Louis Missouri and you will receive a brand new replacement or ungrade free of charge. Make sure you have your Name,address & phone number with the unit.
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If that is the bowl that came with the machine it is not wrong. What happens from time to time is that the head on the mixer automatically adjusts causing the beater to not operate as it should. To adjust the head on the mixer place a dime at the bottom of the bowl, attatch the beater to the mixer and make as if you are going to start mixing. The beater should JUST touch the dime. If it doesn't touch it at all or is pressing it against the bowl, tilt the head of the mixer up to locate the adjustment screw located inside the shaft. Take a flat head screw driver, turn the screw clockwise (to lower the head) or counter clockwise (to raise the head). Place the beater back on the mixer, turn the machine on and see if it moves the dime moves. Once it is properly adjusted the dime should move ever so slightly.
As you face your mixer with the bowl toward you, on the right side is a lever that will lock the top in place. Unlock the top and tilt the top back. This will give you access to your beaters. Then push up on the beater while turning it either right or left. It only turns one way and I can't remember which way it turns. Then pull it down once you get it to the point where it disengages. Do the reverse to get the beater ON the mixer. Now, here's another thing to consider. If the spring on the column to which the beater attaches is caked with gunk, it will not collapse to give you the flexibility to push the beater up. UNPLUG your mixer and with a stiff brush, clean the spring. A dry OLD toothbrush is excellent...I keep one at my sink at all times. I hope this helps and if it does, please let Fixya know my rating my solution. Good luck and happy mixing.
There should be a small lever on the base in front of and below the bowl. It will move to 2 positions. It sounds like you have it set for the small bowl but are using the large bowl. Press down on the lever and move it to the other side. If I'm right, that should correct the problem.
I had a similar problem with mine - the problem turned out to be that I hadn't clicked the bowl into place corectly. If you find the bowl is tilting forward slightly then you probably need to push it into the clip at the back.
The height of the beater is easy to adjust on the tilt-head model. Tilt the head back, and look into the pivot from the front of the mixer. You should see a screw on the hinge. With a flat blade screwdriver, rotate this screw half a turn counter-clockwise to raise the beater height. Lower the head and check that the beater does not touch the bowl. Repeat until the adjustment is satisfactory. To lower the beater closer to the bowl, turn the screw clockwise instead.
You may need to remove the head from the base to find the problem. This is a simple procedure, and is easily reversed, so if it doesn't help you, you can just put it back and take it to a repair shop later.
To remove the head:
First, make sure to unplug the mixer unit!
Next, turn the unit upside down. Inside the neck, you will see a screw. Use a slotted screwdriver to loosen (turn counter-clockwise) the screw a few turns. This will release the pivot pin on which the head swivels.
Push the pin out from one side using a long, slender implement (a screwdriver, pen, etc.). With the pin removed, the head will lift off of the base, and you may be able to determine the problem from there.
Best of luck!
Okay, we just figured this out ourselves.
There is a little hole on the neck of the mixer, where the mixer motor meets the neck. While pushing the tilt release button, stick a small screwdriver into the hole (it will not go far) and pry the latch upward. While holding the latch up and the tilt button, have someone pull up on the motor while holding down the base. It might take a little muscle, but after that, the motor will be able to tilt back and forth like it did before it got stuck. If you are the one holding the tilt button and latch, please wach your finger so they don't get pinched when the motor swings up.