Question about Mitel 5330 IP Phone

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How do I answer a call from my headset?

I push the button on my headset to answer an incoming call, but it does not answer the call. Am I doing something wrong or is there something wrong with the equipment?

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Joe Samuel

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Nothing wrong with the equipment. To answer a call with headset there are two options you have.
1) Either need to press the line button where the call comes in on the phone.
2) You have to turn on the Auto Answer key from the settings.
To activate the Auto Answer option
Navigate to Superkey>go to Auto Answer and activate it.

I hope this information will help you to resolve the issue.

Posted on Jun 11, 2014

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Alan Moore

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Is the headset paired with the phone you are using? If not, you can pair the headset by pushing and holding for a few seconds a small button on the back of the 5330 phone until it starts flashing. The button should be near the top of the cordless module. When the phone starts flashing, push and hold the answer button on the headset until it starts to flash as well. There should be a prompt on the phone itself to select which device you want to pair. Let me know if this helps :)

Posted on Jun 11, 2014

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