Nothing wrong with the equipment. To answer a call with headset there are two options you have.
1) Either need to press the line button where the call comes in on the phone.
2) You have to turn on the Auto Answer key from the settings.
To activate the Auto Answer option
Navigate to Superkey>go to Auto Answer and activate it.
I hope this information will help you to resolve the issue.
Is the headset paired with the phone you are using? If not, you can pair the headset by pushing and holding for a few seconds a small button on the back of the 5330 phone until it starts flashing. The button should be near the top of the cordless module. When the phone starts flashing, push and hold the answer button on the headset until it starts to flash as well. There should be a prompt on the phone itself to select which device you want to pair. Let me know if this helps :)
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Plantronics makes an adjunct device that attaches to the telephone base (Velcro) and can lift the handset when the button on your headset is pressed. Unfortunately that's the only way to directly integrate the Plantronics (or any other brand) headsets with the Mitel 4XXX series phone. This handset lifter is actually bundled with some of the SAVI headsets, depending on the actual model you get. Separately it's about an additional $50 option. I recall the Plantronics part number is HL-10. Hope this helps.
I have an HTC Desire, I find that if I answer on the phone by touching the phone screen's answer button it answers in the phone :( But if I push the button on the bluetooth to answer it answers in the bluetooth - very annoying but appears to be an HTC issue not motorola's
Try a system reset:
1. Lift the headset off of the charging cradle, but make sure the headset is turned off. It will be off if the green light on the front of the base is not lit. If it's not, push the call answer button once to turn it off.
2. Push the call answer button and the mute button at the same time and hold them down. The mute button is the black little wheel at the top of the headset. Use the tip of your finger to push it straight down and hold it while holding the call answer button. A green light on the headset will flash for 2 series of flashes. Wait until the end of the second series then let go of both buttons.
3. Put the headset back on the charging cradle and wait 30 seconds. Lift it back up and try to use it. If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.
Usually to solve some pairing problems shut off bluetooth completely(no lights) Push and hold button until bluetooth comes on,flashes then steady light,you may have to hold button for ten seconds or more.Then put phone in pairing mode. When asked for pass code enter 0000.Phone should show connected to bluetooth device.
I had the same issue until I realized that I was touching the button twice,- first answering the incoming call, then immediately hanging up!
When you first tap the button there is a slight delay and the incoming call seems to be still ringing but you've really already "answered" it. Just tap once, be patient a couple of seconds and say"Hello". Your caller will be there!
there is nothing you can do about the delay as it's the time it takes for the bluetooth to send the signal to your earpiece to tell it the call is answered, the only way to stop any delay is to set your phone to auto answer in the bluetooth headphone settings or in the call settings.